Lead Support Analyst (Observability/SRE)

Lead Support Analyst (Observability/SRE)

We are seeking a senior Lead Support Analyst to join a Shared Services team responsible for monitoring, observability, and site reliability engineering (SRE) operations across critical systems.

This is a hands-on role focused on ensuring platform reliability, performance, and availability while also providing guidance to junior team members.

Key Responsibilities

• Support monitoring, observability, and SRE operations for critical production systems
• Build and maintain dashboards, alerts, and monitoring solutions using Grafana, Prometheus, Elasticsearch, and related tools
• Troubleshoot Linux environments and investigate system performance issues
• Collaborate with engineering, infrastructure, and application teams to improve system stability and resilience
• Participate in incident management, on-call support, and continuous improvement initiatives
• Mentor and support junior team members

Requirements

• 8+ years of experience in SRE, Production Support, Monitoring Engineering, or related areas

• Strong hands-on experience with Grafana and observability/monitoring platforms

• Experience with Prometheus, Elasticsearch/Kibana, or similar technologies

• Solid Linux administration and troubleshooting skills

• Proficiency in Python OR Golang, and Shell scripting.

• Strong understanding of system reliability, incident management, and monitoring best practices

• Excellent communication skills in English

• Preferred

• Experience in banking, financial services, or large enterprise environments

• Exposure to ITRS Geneos, Victoria Metrics, Ansible, or CI/CD tools

• Experience mentoring or guiding junior engineers

Required Skills

• Prometheus

• Kibana

• Support

• Incident Management

• Grafana

• Shell Scripting

• Financial Services

• Operations

• ElasticSearch

• Ansible

• CI/CD

• Mentoring

• Metrics

• Reliability

• Continuous Improvement

• Availability

• Banking

• Infrastructure

• Communication Skills

• Linux

• Troubleshooting

• Administration

• Engineering

• English

• Python

• Communication

• Management

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