About this role
Job title: Lead Specialist IT Operations
About the Role Lead Specialist IT Operations at LEONI Wiring Systems Tunisia SARL (LEONI AG, part of Luxshare Group) is responsible for defining the scope of handover to operations, defining and ensuring consistent execution of operational procedures, and delivering IT service desk support and IT operations activities to ensure secure, available and compliant IT systems.
What You'll Do
- Contributes to the definition for scope of handover to operations
- Participates in the definition and ensures consistent execution of operational procedures
- Executes 1st level service desk for IT service portfolio
- Executes 2nd and assists 3rd level support for all relevant IT solutions
- Picks up and prioritize Service Requests & Incidents
- Administrates, monitors, and operates existing IT systems
- Creates, approves, manages, and maintains IT continuity plans
- Administrates and manages user identity and access to IT systems
- Ensures security protection and technical realizations for IT systems
What We're Looking For
- University degree in Computer Science, Network Engineering, or related field
- 2 years experience
- Good communication skills in English
- Strong troubleshooting and analytical skills / Ability to work under pressure and manage multiple priorities
- Forward Schedule of Changes, Global Platform Knowledge, Impact Analysis, Operational Production Acceptance, Service Desk Standards and Procedures