Lead ServiceNow AI Solutions Architect (ID:3876)

Job title: Lead ServiceNow AI Solutions Architect (ID:3876)

As a Lead ServiceNow AI Solutions Architect, you will:

• Lead the end-to-end technical delivery of enterprise ServiceNow solutions within Agile delivery teams.
• Design scalable, secure, and upgrade-safe ServiceNow architectures across ITSM, CSM, HRSD, and CMDB modules.
• Architect and implement Agentic AI solutions using Model Context Protocol (MCP) and AI-driven automation capabilities.
• Design and develop enterprise integrations using REST APIs, MID Server, IntegrationHub, and ServiceNow spokes.
• Develop and optimize server-side solutions using Glide Script, Script Includes, Business Rules, and ServiceNow scripting best practices.
• Design and implement automated workflows using Flow Designer and ensure solution quality through Automated Test Framework (ATF).
• Conduct technical discovery workshops with business and technical stakeholders to define solution architecture and implementation strategy.
• Perform architecture reviews, code reviews, and establish technical standards to ensure high-quality delivery.
• Mentor and guide technical consultants by providing technical leadership and best practices.
• Act as the primary escalation point for complex technical challenges and delivery blockers.
• Collaborate with cross-functional teams to ensure scalable, secure, and high-performing ServiceNow solutions.
• Drive continuous platform optimization, governance, and adoption of ServiceNow best practices.

What You Bring to the Table:

• 10+ years of experience in ServiceNow development, architecture, and enterprise platform implementation.
• Extensive expertise across ITSM, CSM, HRSD, and CMDB modules.
• Strong experience designing and implementing Agentic AI solutions and Model Context Protocol (MCP) architectures.
• Hands-on expertise with REST APIs, MID Server, IntegrationHub, and ServiceNow spokes.
• Advanced proficiency in Glide Script, Script Includes, Business Rules, and server-side scripting.
• Experience designing workflows using Flow Designer and implementing automated testing with ATF.
• Strong understanding of enterprise integration patterns, platform governance, and scalable solution architecture.
• Proven experience leading technical discovery sessions, architecture reviews, and enterprise solution design.
• Strong mentoring, coaching, and technical leadership experience.
• Excellent analytical, problem-solving, communication, and stakeholder management skills.
• Preferred Certifications
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Three or more ServiceNow Certified Implementation Specialist (CIS) certifications.
• ServiceNow Certified Technical Architect (CTA) (Preferred).

You Should Possess the Ability To:

• Lead enterprise-scale ServiceNow solution architecture and technical delivery.
• Design secure, scalable, and upgrade-safe ServiceNow implementations.
• Build AI-enabled automation solutions using Agentic AI and MCP.
• Architect and optimize enterprise integrations using REST APIs, MID Server, and IntegrationHub.
• Mentor development teams through technical guidance, peer reviews, and architectural best practices.
• Resolve complex technical challenges while ensuring delivery quality and platform stability.
• Communicate effectively with technical teams, business stakeholders, and executive leadership.
• Drive continuous improvement through governance, innovation, and platform optimization.

What We Bring to the Table:

• Opportunity to lead enterprise-scale ServiceNow transformation and AI-driven automation initiatives.
• Exposure to cutting-edge ServiceNow technologies, enterprise architecture, and Agentic AI solutions.
• A collaborative environment focused on innovation, technical excellence, and continuous improvement.
• Opportunities to influence platform strategy, architecture, and delivery standards.
• Challenging projects involving enterprise integrations, automation, and digital transformation.