About this role
Job title: Lead Service Delivery Technical Consultant
About the Role Lead Service Delivery Technical Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the effective support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension. In this role you will work APAC/EMEA shift to provide support and solutions to overcome customer issues and optimise usage of the systems.
What You'll Do
- Be the key contact for clients regarding production support and maintain the relationship; analyse problems in solutions and system operations across clients' production environments and provide timely solutions within agreed SLAs.
- Advise and service client users independently on configuration maintenance and enhancements by providing solutions related to the usage of SimCorp services and beyond to ensure optimal, future-oriented usage.
- Cooperate closely with other professionals within SimCorp on a global level to share knowledge and ensure efficient client solutions.
- Work APAC/EMEA shift; Weekend/Public Holidays may be required; extended hours may be required.
What We're Looking For
- A degree in finance/economics/mathematics/computer science; knowledge of financial issues - theoretical as well as practical.
- Extensive experience in SQL, BI and Data Warehousing tools.
- Minimum 7 to 10 years’ experience within asset management, funds management or custodian.
- Experience in operation and support of front-to-back investment management solutions.
- Strong ability to multitask, proactive, service-minded, problem solving, enthusiastic, and time-sensitive.
- APAC/EMEA shift hours; Hybrid working arrangement (2x a week in office).
Compensation & Benefits
- SimCorp offers several benefits that may vary by country; the company supports training and certification, flexible hours, vacation time, work-from-home options, etc. Our Manila Delivery Center has been recognized for a Great Place To Work and WealthTech100 accolades, reflecting our commitment to a supportive and growth-focused workplace.