Lead Server, Mimi Kakushi

Lead Server, Mimi Kakushi

Under the guidance of the Restaurant Manager, the Lead Server is responsible for supervising the front-of-house service team, ensuring the delivery of exceptional guest service and smooth daily operations within the restaurant. The Head Server leads by example, maintains brand standards, and fosters a positive team environment focused on hospitality excellence. This role also collaborates closely with other departments to ensure seamless guest experiences and operational efficiency.

YOUR KEY RESPONSIBILITIES:

• Lead and manage the front -of-house service team to deliver exceptional guest service and ensure smooth daily restaurant operations.

• Maintain the highest standards of hospitality and ensure consistency with brand and restaurant service standards.

• Oversee scheduling, training, and performance management of servers to develop a skilled and motivated team.

• Collaborate closely with kitchen and management teams to coordinate service flow and resolve any guest issues promptly and effectively.

• Monitor guest feedback related to dining service and implement strategies for continuous improvement.

• Support revenue management initiatives by maximizing table turnover and upselling menu and beverage items.

• Ensure full compliance with health, safety, and restaurant policies and procedures.

• Foster team engagement and growth through ongoing training, coaching, and mentorship.

• Mentor and guide staff in teamwork, professionalism, and delivering consistent quality service.

• Ensure all daily reports, service logs, and documentation are accurately completed.

• Perform any other reasonable duties assigned by the Restaurant Manager to support operational excellence.

• Any other reasonable duties as assigned by the supervisor or manager.

• We recognize we are in the hospitality industry and that may require us to provide lateral service.

• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications

SPECIFIC JOB KNOWLEDGE & SKILLS:

• High school diploma or equivalent required; Bachelor’s degree preferred.

• Minimum 5 years of leadership experience in an upscale or luxury restaurant, hotel, or lifestyle brand.

• Strong knowledge of front -of-house operations including guest service protocols, table management, and high-profile guest relations.

• Proficient in restaurant POS systems and reservation management software.

• Excellent verbal and written communication skills in English, with the ability to effectively interact with guests and team members.

• Ability to stand or walk for a minimum eight -hour shift in a fast-paced environment.

• Highly observant, able to multitask, and respond quickly to dynamic situations while maintaining composure under pressure.

• Physically able to twist, reach, bend, climb stairs, and carry or push objects weighing 20 lbs or more consistently.

• Working knowledge of federal, state, and local laws related to employment, occupational safety, wage and hour regulations, and labor relations.

• Strong organizational skills, attention to detail, and ability to enforce health and safety standards.

• Demonstrated ability to coach, mentor, and develop a team in a collaborative and positive work environment.

• Additional language ability preferred.

• All team members must maintain a neat, clean and well-groomed appearance.

• Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor

• Additional Information

• All your information will be kept confidential according to EEO guidelines.

• Apply

• Share

• Shortlist

• Sign up

• Discover a world where life pulses with passion

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• LET

• YOUR PASSION SHINE

• We foster

• our creativity, our excellence and progressiveness. We interconnect with

• each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in

• being part of a wider global team leading the way in local sustainability

• initiatives. Working together with our communities, we will empower you to

• make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride

• in promoting heartfelt hospitality with

• a French Zest, valuing passion, excellence

• and emotional intelligence. We pioneer

• a committed and sustainable approach

• to luxury, encouraging

• openness and inclusivity. We value

• new encounters with colleagues and

• guests from all horizons with a goal

• of creating a distinctive culture together.

• JOIN US

• List #1

• Related jobs

• Serveur (H/F/NB) en Stage

Salary

Location

Mama Shelter Dijon, Dijon, France

Experience Level

Executive

Job Schedule

Full-Time

Brands

ACCOR

Job type

Internship

Locations

Dijon

Job Category

Food & Beverage

Description

• LA MISSION ?

• Pour un stage de 4 mois ou plus dans notre Mama !

• Nos clients doivent être entre de bonnes mains avec vous. Vous cherchez un stage passionnant, dans un univers unique, c'est ici que v

• Reference

• 8ef926f0-402d-4ca8-961f-5c774cfb5ead

• Expiry Date

• 01/01/0001

• Apply

• Apply

• Hôte d’accueil polyvalent (H/F/NB)

Salary

Location

Mama Shelter Dijon, Dijon, France

Experience Level

Executive

Job Schedule

Part-Time

Brands

ACCOR

Job type

Permanent

Locations

Dijon

Job Category

Food & Beverage

Description

• LA MISSION ? Il paraît que la 1ère impression est toujours la bonne, tant mieux, vous êtes la première personne que nos clients rencontrent 🤩. Ils doivent être entre de bonnes mains avec vous. De l’i

• Reference

• 297a7b44-c117-4b00-ab0d-478b44d46243

• Expiry Date

• 01/01/0001

• Apply

• Apply

• Assistant.e -directeur.trice des opérations banquets (H/F/D)

Salary

Location

Fairmont The Queen Elizabeth, Montréal, Canada

Experience Level

Director

Job Schedule

Full-Time

Brands

FAIRMONT

Job type

Permanent

Locations

Quebec

Job Category

Food & Beverage

Description

• Relevant du Directeur des opérations banquets et congrès, l’Assistant.e-directeur.trice des opérations banquets joue un rôle clé dans le leadership quotidien du département et dans l’excellence de l’e

• Reference

• b43a9900-2bae-479d-bc5e-00c0a46a19c8

• Expiry Date

• 01/01/0001

• Apply

• Apply

• All-day Dining Server, The Savoy Hotel

Salary

Location

The Savoy, London, United Kingdom

Experience Level

Executive

Job Schedule

Casual

Brands

FAIRMONT

Job type

Temporary

Locations

London

Job Category

Food & Beverage

Description

• Job title: All-day Dining Server Department: Food & Beverage, Gallery Inspired & supported by: Restaurant General Manager Salary: £18,70 including service chargeYour purpose will be: We are seeking pa

• Reference

• 57a71458-a4cb-4e4d-8198-78b5b9bffa2b

• Expiry Date

• 01/01/0001

• Apply

• Apply

• Directeur de la Restauration (H/F/X)

Salary

Location

Sofitel Strasbourg Grande Île, Strasbourg, France

Experience Level

Associate

Job Schedule

Full-Time

Brands

SOFITEL

Job type

Permanent

Locations

Strasbourg

Job Category

Food & Beverage

Description

• Vous êtes une personne de terrain chargée de mettre en œuvre la stratégie destinée à développer l’activité restauration et développer son chiffre d’affaire. Vous êtes également responsable de toute la

• Reference

• b4bfa80d-d132-467d-a331-b70231df48ea

• Expiry Date

• 01/01/0001

• Apply

• Apply

• Bartender Intermitente

Salary

Location

Pullman Lima Miraflores, Miraflores, Peru

Experience Level

Mid-Senior Leve