Lead Salesforce Administrator

Lead - Salesforce Administrator

Job Description:

We are looking for a certified and experienced Salesforce professional who will act as our organization’s Salesforce Compliance Specialist ensuring that we are in compliance with existing (and possibly new) industry’s laws and regulations such as SOX Compliance, GDPR, EU Data Privacy and many more. With this role, you are expected to examine practices, processes and policies and identify areas of non-compliance and provide suggestions or recommendations on how to make necessary modifications.

You are also expected to support the development and implementation of any compliance programs/projects, policies and practices of the organization. You will also be responsible for monitoring all activities associated with these rules and expected to provide immediate and onsite support to issues arising from these implementations.

Part of your role is to keep yourself abreast of emerging industry practices when solving business problems as this job requires creative thinking beyond the boundaries of current industry practices and stakeholder mindset.

To be selected for this role, you are expected to have extensive experience in handling these configuration areas in Salesforce:

• Roles and Profiles
• Permission Sets
• Sharing Rules, Groups and Queues
• User Management, Provisioning and Deprovisioning
• Deployments and Implementations
• Automations
• Applications (Managed package, Connected Apps)

In order to succeed in this role, you must:

• Be able to identify critical issues with ease
• Be able to quickly understand the functional and data requirements of our internal clients
• Review requirements, provide recommendations related to proposed solutions
• Develop functional specifications and system design specifications for client engagements
• Detail oriented and organized

Requirements

• Familiarity with User Access Review process for Salesforce
• Must possess at least a bachelor’s degree in IT or any similar field
• 8 to 11 years of experience as a Salesforce admin professional
• Residing in Bengaluru
• Work setup is hybrid (3 days a week from the Bengaluru office)

Nice-to-have:

• Experience with Salesforce Archiving tool

• Salesforce Admin certifications

• Experience with with Atlassian Suite, in particular Jira and Confluence

• Experience with CI/CD tools (e.g., Jenkins, GitLab)

• About Us

• RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

• RingCentral is an EEO/AA employer.

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