Lead Program Manager

Job title: Lead Program Manager

About the Role As a Lead Program Manager within the Technology team, you will drive cross-functional initiatives across Product, Design, Engineering, Data, and Operations to translate strategy into execution. You’ll establish governance, operating rhythms, and execution frameworks, acting as a bridge between functions to accelerate delivery of high-impact programs aligned with company goals. You will lead multiple concurrent initiatives, shape program foundations, and coach teams to improve outcomes.

What You'll Do

• Partner with Technology and Business leaders to identify, assess, and shape high-priority initiatives before formal program investment decisions are made.
• Lead discovery efforts to determine whether emerging initiatives require dedicated program management support, lightweight operating structures, or alternative execution models.
• Establish program foundations for newly formed initiatives, including governance structures, operating rhythms, stakeholder alignment models, success metrics, and execution frameworks.
• Serve as a senior program leadership resource across the Technology portfolio, deploying into high-priority, high-risk, or complex initiatives to accelerate progress, stabilize execution, or unblock delivery.
• Lead multiple concurrent programs and advisory engagements spanning Product, Engineering, Design, Data, Operations, and other cross-functional business teams.
• Assess program health across the portfolio, identifying systemic risks, execution gaps, organizational dependencies, and opportunities to improve outcomes.
• Design and implement repeatable program management standards, frameworks, and operating mechanisms that improve execution quality across the organization.
• Coach program managers and cross-functional leaders on program management practices, stakeholder alignment, governance design, risk management, and organizational change.
• Partner with Program Management leadership to evolve portfolio management practices, resource planning approaches, staffing models, and program intake processes.
• Facilitate executive-level decision-making by synthesizing complex information, framing tradeoffs, and providing recommendations on prioritization, sequencing, and investment.
• Drive turnaround efforts for programs requiring intervention, including clarifying ownership, resetting plans, rebuilding stakeholder alignment, and restoring execution momentum.
• Identify opportunities to improve organizational effectiveness through better operating models, scalable mechanisms, automation, AI-enabled workflows, and durable systems.
• Build reusable playbooks, templates, frameworks, and knowledge assets that raise the effectiveness of the broader Program Management function.

What We're Looking For

• Customer focus – builds strong customer relationships and delivers customer-centric solutions.
• Teamwork and communication – collaborating, documenting, and engaging across teams with empathy and clarity.
• Nimble learning – actively learning through experimentation and using both successes and failures as learning fodder.
• Results-driven – consistently achieves results, even under difficult circumstances.
• Strategic mindset – anticipates future trends and articulates credible visions that create sustainable value.
• Detail-oriented – maintains extreme attention to detail and ensures thorough, organized work.
• Ethical practice – operates with integrity and accountability.
• Clear communication – communicates effectively across oral, written, visual, and non-verbal channels.
• Analytical – uses logical reasoning to analyze problems and arrive at outcomes.
• Good judgment – exercises critical thinking and sound decision-making.

Compensation & Benefits

• Great benefits, wellness program offerings, and company retreats as part of our employee experience.