About this role
Job title: Lead Product Manager, Professional Services
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
The Role You’ll Play:
As Lead Product Manager, Professional Services, you’ll operate at the intersection of product strategy, customer need, and commercial opportunity—helping to shape solutions that extend our product portfolio and support strategic customer outcomes.
- Define and drive the product approach for Professional Services-led opportunities
- Identify where customer needs can be solved through scalable product extensions, configuration, or targeted enhancements.
- Evaluate opportunities through the lens of customer value, strategic fit, implementation complexity, and long-term maintainability.
- Help shape a thoughtful path forward for requests that sit adjacent to—or outside of the existing roadmap.
- Bring product rigor to opportunities that are often cross-functional, time-sensitive, and not always neatly defined within the existing roadmap.
Partner across Product, Engineering, Sales, Customer Success, and Professional Services
- Translate customer-driven requests into clear product decisions, recommendations, and next steps.
- Collaborate closely with cross-functional stakeholders to align on priorities, trade-offs, and execution plans.
- Build strong rapport with internal counterparties to move highly horizontal opportunities forward across the product portfolio.
Use first-principles thinking to solve ambiguous problems
- Break down loosely defined asks into clear problem statements and practical solution paths.
- Determine what a “good enough” solution looks like based on customer need, available tools, technical constraints, and business urgency.
- Balance speed and flexibility with product quality, scalability, and roadmap integrity.
Bring clarity and structure to roadmap-adjacent work
- Add product discipline to opportunities that may begin with limited discovery or incomplete requirements.
- Help distinguish between one-off customer requests, repeatable product patterns, and strategic platform investments.
- Create clarity around ownership, scope, and the right level of investment for each opportunity.
Lead initiatives from definition through execution and launch
- Drive work from early opportunity sizing and problem framing through