About this role

Lead Platinum Support Account Manager

Locations: India - Karnataka - Bangalore; India - Haryana - Gurgaon Time Type: Full time Posted: 8 Days Ago Job Requisition ID: 113492-JOB

Sprinklr is the definitive, AI-native platform for Unified Customer

Management (Unified-CXM) with solutions across social media management, marketing, advertising, customer feedback, and omnichannel contact center management. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr.

Develop comprehensive knowledge of Sprinklr's core platform capabilities, features, and modules relevant to HDFC operations.
Gain in-depth understanding of HDFC-specific customisations, configurations, workflows, integrations, and business process flows across all supported tracks.
Analyse and validate issues considering standard Sprinklr functionality and customer-specific implementation.
Perform functional testing, root cause analysis, and impact assessments across interconnected workflows and customer journeys.
Support operational excellence by ensuring adherence to defined ticketing, escalation, and communication processes between Sprinklr and HDFC teams.
Actively collaborate with Product, Engineering, Support, and Customer Success teams to drive timely and effective issue resolution.
Maintain up-to-date documentation and knowledge repositories to support cross-functional learning and operational continuity.
Serve as a subject matter expert for assigned tracks while expanding proficiency across adjacent HDFC business areas. Communication Responsibilities:
Develop expertise in Sprinklr's internal ticketing and escalation workflows to ensure efficient coordination across support, product, and engineering teams.
Ensure customer updates, internal handoffs, and escalation requests are accurately documented and communicated to drive faster resolution and improved customer experience.

About Sprinklr:

Sprinklr was founded in 2009 to solve enterprise complexity and unify fragmented teams, tools and data, building deeper connections with customers. The unified, AI-native platform covers Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Our mission is to lead a new category of enterprise software called Unified-CXM, empowering companies to deliver unified engagement journeys and create a culture of customer obsession with trust, teamwork, and accountability. We believe customers who value exceptional experiences should have access to our single platform.

Experience and Culture:

We invest in our people with benefits including healthcare coverage where applicable, paid time off, mentoring, and growth opportunities. We provide information about benefits by region and have a candidate resource hub. Sprinklr is an equal opportunity employer committed to fair employment practices and creating an inclusive environment. Reasonable accommodations are available during the interview process.

Security and scams:

Be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask for money or personal information during the interview process. If you are contacted by someone suspicious, do not engage.

Lead Platinum Support Account Manager