Lead Office Service Associate

Lead Office Service Associate

We are looking for a dependable Office Service Associate to support daily office services operations in California. This Long-term Contract position is ideal for someone who excels in document handling, mail distribution, and front-line administrative support within a fast-paced environment. The person in this role will help keep office workflows organized by managing scanning tasks, coordinating mailroom activities, and providing detail-focused phone coverage. Success in this position requires strong attention to detail, consistent follow-through, and the ability to balance multiple service-related responsibilities throughout the day.

Responsibilities

• Oversee high-volume document scanning activities and confirm that files are processed accurately and efficiently.

• Handle incoming and outgoing mail, including sorting, distributing, and preparing items for delivery or shipment.

• Maintain organized digital and physical document workflows to support smooth day-to-day office operations.

• Provide courteous assistance by managing calls through a multi-line phone system and directing inquiries appropriately.

• Monitor office service requests and prioritize tasks to meet operational deadlines and service expectations.

• Review scanned materials for quality, completeness, and proper indexing before final distribution or storage.

• Support general copy and records-related functions to ensure documents are accessible and handled securely

• Experience performing document scanning and working with high-volume records or imaging tasks.

• Familiarity with mailroom operations, including mail sorting, distribution, and shipment preparation.

• Ability to operate a multi-line phone system while maintaining a detail-oriented and helpful demeanor.

• Strong organizational skills with close attention to detail and accuracy in document handling.

• Capacity to manage multiple responsibilities at once in a busy office setting.

• Clear communication skills and a customer-focused approach when assisting internal or external contacts.

• Dependable work habits and the ability to follow established office procedures consistently.