Lead of Exchange Operations

Lead of Exchange Operations

Role Overview

We are seeking an experienced Lead of Exchange Operations to oversee the day-to-day operations of a Hong Kong regulated digital asset exchange.

This senior role is responsible for ensuring the exchange operates safely, efficiently, and in line with regulatory and internal control requirements. The role will work closely with Compliance, Risk, Technology, Finance, Product, and senior management.

Key Responsibilities

• Lead daily exchange operations, including fiat and digital asset deposits/withdrawals, wallet operations, settlement, reconciliation, and transaction processing.
• Establish and improve operational procedures, controls, escalation mechanisms, and service standards.
• Identify and manage operational risks, incidents, root-cause analysis, and corrective actions.
• Coordinate with Technology and Product teams on platform stability, system changes, maintenance, and new product launches.
• Work with banks, custodians, wallet providers, liquidity providers, and other key partners.
• Ensure accurate reconciliation of client balances, fiat, digital assets, and operational accounts.
• Partner with Compliance and Risk on regulatory reviews, audits, operational policies, SOPs, and control documentation.
• Build and lead the operations team, including team structure, KPIs, escalation protocols, and operational coverage.
• Provide management with regular reporting on operational performance, incidents, risks, and improvement initiatives.

Requirements

• 5+ years of experience in exchange operations, brokerage, banking, payments, securities, fintech, or regulated financial services.

• Strong preference for direct experience in a crypto / digital asset exchange.

• Strong knowledge of exchange operations, wallet and custody processes, reconciliation, settlement, and operational controls.

• Experience leading operational teams in a regulated or highly controlled environment.

• Strong understanding of operational risk, incident management, and internal controls.

• Proven ability to work closely with Compliance, Risk, Technology, Finance, Security, and Product teams.

• Strong problem-solving, process design, and stakeholder management skills.

• Professional proficiency in English; Cantonese and/or Mandarin is an advantage.

• Preferred Background

• Experience from regulated crypto exchanges, securities or brokerage platforms, digital banks, electronic trading platforms, custody providers, or major global crypto exchanges would be highly relevant.