Lead Logistics Customer Experience and Operations Specialist - Japanese Speaker

Lead Logistics Customer Experience and Operations Specialist - Japanese Speaker

Opportunity

Introduction

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Job Purpose

The Lead Logistics Customer Experience and Operations Specialist is to deliver ocean or supply chain service in line with Maersk values and policies, always maintaining a customer-centric approach. This role involves providing effective business solutions that address customer needs, and is responsible for coordination with relevant stakeholders to ensure timely resolution of customer requests within established timeframes.

Key Responsibilities

• Execute and follow SOP/IOP request for booking, documentation, emails, calls, chats or reports, while ensuring compliance with company internal processes and policies.

• Complete tasks with a strong focus on accuracy, timeliness, and service quality, and deliver performance to contribute to business outcomes and meet particular KPIs.

• Facilitate the sharing of best practices and experiences to drive improvements in team performance, to seek opportunity for process improvement, and propose corresponding solution within scope.

• Respond promptly and professionally to customer inquiries (booking, documentation, emails, calls or chats) in various channels, actively understand customer needs and deliver satisfying solutions.

• Identify and proactively communicate process deviations/safety risk to the team leader.

• Required Experience & Skills

• Associate degree or above.

• 1–2 years’ experience in customer service-related industry is preferred. A background in shipping and logistics is a plus.

• Proficient in reading, writing and communication in English and Mandarin;

• Proficient in Japanese Language

• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.

• Demonstrates a strong customer-centric mindset with a proactive, solution-oriented approach to problem-solving.

• Quick learner and adaptable to new technology and process, able to perform under pressure and thrive in dynamic, fast-changing, and ambiguous situations.

• A collaborative team player who actively supports colleagues and contributes to a positive and inclusive work environment.

• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us.

• China, Chengdu

• China, Sichuan, Chengdu, 610041

• Full time

• Day Shift (China)

• Created: 2026-10-27

• Job Flexibility: Site Based

• Ref. R201619