Lead IT Operation Specialist

Lead IT Operation Specialist

Lead IT Operation Specialist responsible for ensuring the smooth operation and optimization of our agents and AI-related systems and services. This role involves setting up AI agents and MCP connectors as well as and managing IT infrastructure and services, monitoring system performance, and resolving technical issues. The Lead IT Operation Specialist works closely with cross-functional IT teams to ensure that IT operations support business objectives, maintain high system availability, and meet security standards.

What you will be responsible for

• Own intake of AI agents and automations built in the organization into our managed infrastructure
• Maintain the portfolio of AI agents and automations, ensuring cost control, reliability, effective monitoring, and resolution of complex issues
• Build and maintain MCP connectors to enable effective use of AI tools across the organization
• Support the monitoring, management, and optimization of our AI-related IT infrastructure and services to ensure high performance, security, and availability
• Develop and implement IT operational processes in the Enterprise AI area to ensure efficient operations and incident resolution, and support the transition of routine tasks to the Operations Center
• Ensure our AI-related agents and connectors complies with security policies, procedures, and industry regulations, including guardrails such as Azure Policies and Copilot Studio guidelines
• Collaborate with business units and our AI Enablement team to ensure seamless end-to-end execution across teams and business function boundaries
• Provide lead guidance and drive a collaborative, results-oriented environment for junior IT operations specialists

Type of work this role engages with

• Managing and optimizing IT systems and services to support business operations
• Leading the diagnosi