About this role
About the Role
You will cover 3rd line support as required, owning the delivery and resolution of technical problems and incidents. You will be responsible for Patch Management, reviewing logs, monitoring solutions, alerts, and other items to ensure service availability and performance. You will ensure technical documents and SCCM policies are up to date and accurate. You will support the technology operations management team in developing and delivering innovative technology initiatives. You will act as a point of escalation, providing guidance and support as required. What You'll Do
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Cover 3rd line support as required.
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Own the delivery and resolution of technical problems & incidents.
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Responsible for Patch Management.
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Review logs, monitoring solutions, alerts and other items to ensure service availability and performance.
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Ensure technical documents and policies for SCCM are up to date and accurate.
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Support the technology operations management team in developing and delivering innovative technology initiatives.
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Act as a point of escalation, providing guidance and support as required. What We're Looking For
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Technical: Min 3 years of expertise in Administration of SCCM/Intune, MDT (Microsoft Deployment Toolkit) and PowerShell.
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Understanding of Infrastructure technology and protocols (DHCP, PXE).
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Microsoft solutions (AD, AAD, Intune, SCCM, SQL).
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Several years expertise in Software deployment and patching.
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Windows Server Administration knowledge.
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Interpersonal skills and competencies.
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Excellent written and spoken English skills are mandatory.
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University degree.
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Good communications/presentation skills.
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High customer focus; team player, proactive networking attributes, results and execution focus, high drive.