Lead Engineer CIAM (Customer Identity Acess Management), Information Security

Lead Engineer CIAM (Customer Identity Access Management), Information Security

Innovate in Charlotte

Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!

The Lead Customer Identity and Access Management (CIAM) Engineer serves as the technical leader responsible for the design, implementation, operation, and modernization of Lowe's enterprise customer identity platform. This role provides technical direction for secure, scalable identity services supporting millions of customer accounts across digital experiences. The engineer partners with digital, product, engineering, architecture, and cybersecurity teams to deliver authentication, authorization, identity lifecycle, and customer profile management capabilities while driving platform reliability, operational excellence, and future CIAM strategy.

Key Responsibilities

• Lead the design, implementation, and operation of Lowe's enterprise Customer Identity and Access Management (CIAM) platform supporting millions of customer identities.

• Serve as the technical expert for customer identity architecture, authentication, federation, identity lifecycle management, and customer profile services.

• Design and implement secure identity solutions using OAuth 2.0, OpenID Connect (OIDC), SAML, SCIM, REST APIs, and modern authentication standards.

• Lead architecture and design discussions for customer registration, login, MFA, account recovery, progressive profiling, and identity orchestration.

• Drive modernization initiatives across the CIAM ecosystem, evaluating emerging identity technologies and cloud-native platforms.

• Design highly available, scalable, and resilient identity services that support enterprise digital applications.

• Partner closely with Digital Product, Engineering, Enterprise Architecture, Infrastructure, and Cybersecurity teams to deliver secure customer identity capabilities.

• Lead complex troubleshooting efforts involving authentication, federation, identity synchronization, directory services, and customer identity integrations.

• Establish engineering standards, development best practices, operational procedures, and technical documentation for CIAM services.

• Mentor engineers through architecture reviews, design sessions, code reviews, and technical coaching.

• Provide technical leadership during production incidents, platform upgrades, vendor engagements, and root cause analysis.

• Drive continuous improvements in platform scalability, performance, observability, automation, and operational excellence.

• Evaluate new CIAM technologies and make recommendations that align with Lowe's long-term customer identity strategy.

• Required Qualifications

• Bachelor's degree in Computer Science, Cybersecurity, Information Systems, Engineering, or related field (or equivalent experience)

• 7+ years of software engineering, Identity & Access Management, or related experience

• 5+ years designing, implementing, and supporting enterprise Customer Identity and Access Management (CIAM) solutions

• Experience with one or more enterprise CIAM platforms such as ForgeRock, Ping Identity, Auth0, Okta Customer Identity, Transmit Security, or Microsoft Entra External ID

• Strong understanding of OAuth 2.0, OpenID Connect (OIDC), SAML, SCIM, JWT, MFA, WebAuthn/FIDO2, and modern authentication protocols

• Experience with LDAP directories, identity synchronization, customer profile management, and identity lifecycle services

• Experience developing or integrating REST APIs and microservices

• Experience with Java, JavaScript, Groovy, or similar programming languages

• Strong troubleshooting and problem-solving skills across distributed identity systems

• Preferred Qualifications

• Experience administering and developing on the ForgeRock Identity Platform (AM, IDM, DS)

• Experience with Ping Identity products or Auth0

• Experience supporting customer identity platforms at enterprise scale

• Experience with Kubernetes, containers, CI/CD pipelines, and cloud platforms (Azure or AWS)

• Experience designing highly available, resilient distributed systems

• Experience with identity modernization and platform migration initiatives

• Experience mentoring engineers and leading technical initiatives across cross-functional teams

Preferred Certifications:

• ForgeRock Certified Professional

• Ping Identity Certified Professional

• Okta Certified Professional

• Transmit Security Product Certification

• Google Professional Cloud Security Engineer

• Google Professional Cloud Architect

• CISSP

• CRISC

• About Lowe’s

• Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

• Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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• Curiosity wanted. Innovation required.

• We are a curious team.

• It’s curious to think of innovation and stability co-existing. But we pair a 100-year track record of success with a hunger to do things differently. Everyone is in the work — tackling complex problems where your impact can build back or build up the communities we serve.

• We fill our halls with curious minds from all walks of life. Our differences make us stronger, which is why our leaders build cultures of recognition and inclusion. You are heard, and your curiosities are celebrated and championed here.

• And we have built a space where the curious can move freely. Up in title, up in skills, to the side with teams, or back to try something completely new. We help you find your path — because when you win, we all win.

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• Your work is recognized

• When pursuing your goals, knowing your company has your back is essential. We give you the resources and benefits you need to work and live.

• Paid Time Off

• We offer paid time off for vacation, holidays, sick leave, and volunteer time. Depending on the position and tenure, most full-time associates start with around 10-15 days of combined time off.

• Financial Well-Being

• We ensure your hard work is well compensated with a competitive salary and bonus opportunities. We also invest in your financial future by providing access to our Employee Stock Purchase Plan (ESPP) with a 15% discount, and a 401(k) retirement account with a company match up to 4.25% if you contribute 6% if your pay.

• Paid Parental Leave

• All full-time salaried or hourly associates receive up to 10 weeks of paid maternity leave and 4 weeks of paid parental leave, plus access to dependent care resources, including adoption assistance.

• Comprehensive Insurance

• All regular full-time and part-time associates enjoy access to affordable insurance plans, mental health care, and Employee Assistance Programs.

• Our Mission Statement

• Solving problems & fulfilling dreams for the home

• That’s why building a strong culture is important to us - once you join the flock, we have many ways for you to get involved and bring your “whole self” to your role.

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• Lowe's offers scale and depth. But, unlike other large companies, it doesn't want to stay stagnant - it's continuously looking to make changes for the better. I believe the company and the leadership team is really in tune with the value of technology and what it can do for the business.

• Seemantini Godbole, EVP, Chief Digital & Information Officer

• A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

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