Lead - DISANet Systems Monitoring Center Administrator (DSMC)

Description

• Quantum Sky is searching for a Lead Systems Monitoring Center Administrator (DSMC) to support a 4th estate customer at Fort Meade.

• Responsibilities:

• Provide continuous monitoring and operational awareness of enterprise network infrastructure, services, systems, and end-user experience using SolarWinds, ScienceLogic, Aternity, and other approved monitoring platforms.

• Monitor alerts, events, performance indicators, and service health to identify outages, degradation, abnormal conditions, and potential mission impact.

• Perform initial analysis of monitoring alerts to determine scope and potential impact and initiate appropriate escalation to Tier 3 engineering or other responsible technical teams.

• Create incident tickets for identified outages and ensure incidents are escalated to the appropriate teams within established timeframes.

• Track network outages, service disruptions, VIP-impacting incidents, and other high-visibility events through resolution, maintaining accurate status and timeline information.

• Develop and distribute twice-daily operational status reports, outage notifications, and other required operational reporting.

• Document significant events, outages, escalations, and actions within the Master Station Log (MSL).

• Correlate information across multiple monitoring platforms to provide a comprehensive view of network, service, and end-user experience.

• Develop and maintain Power BI dashboards and reports to communicate operational health, availability, incident trends, performance, and other key metrics.

• Generate ad hoc, daily, weekly, and monthly reports using Power BI, ServiceNow, SolarWinds, ScienceLogic, Aternity, and other approved data sources.

• Support onboarding and offboarding of network devices, services, and other assets within monitoring platforms to maintain accurate and complete monitoring coverage.

• Identify gaps in monitoring coverage, including devices or services that are not reporting or being monitored as expected, and coordinate corrective action.

• Interface with DISA customers, technical teams, and leadership to communicate operational status, significant events, emerging trends, and mission impacts.

• Prepare and deliver operational briefings and status updates for both technical and senior leadership audiences.

• Support configuration and integration of monitoring and reporting platforms as necessary to improve visibility, reporting accuracy, and operational awareness.

• Maintain clear, concise, and accurate documentation in a fast-paced operational environment.

Qualifications

• Required:

• Bachelor’s degree and 4+ years of relevant experience; additional years of relevant experience may be substituted in lieu of a degree.

• Experience supporting enterprise IT operations, network operations, a Network Operations Center (NOC), or a similar monitoring environment.\

• Experience using one or more enterprise monitoring platforms such as SolarWinds, ScienceLogic, Aternity, or comparable tools.

• Experience identifying and analyzing infrastructure, network, service, or end-user performance issues using monitoring data.

• Experience creating and tracking incidents using ServiceNow ITSM or a comparable IT service management platform.

• Experience developing operational reports, metrics, dashboards, and status reports.

• Experience with Power BI or comparable data visualization/reporting tools.

• Strong technical writing skills, including the ability to clearly document outages, impacts, timelines, and technical events.

• Ability to interpret technical information and translate it into concise reporting appropriate for both technical teams and leadership.

• Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint.

• Ability to work onsite Monday through Friday from 3:00 PM–11:00 PM, with occasional weekend or after-hours support based on mission requirements.

• Active DoD IAT Level II certification prior to start.

• Desired:

• Hands-on experience with multiple enterprise monitoring platforms, particularly SolarWinds, ScienceLogic, and Aternity.

• Experience developing Power BI dashboards, including combining or presenting data from multiple operational data sources.

• Experience developing reports and dashboards within ServiceNow.

• Experience correlating infrastructure monitoring, network performance, incident, and end-user experience data to identify service-impacting conditions.

• Experience supporting DISA, DoDNet, or another large-scale DoD enterprise environment.

• ITIL v3/v4 certification or practical experience working within ITIL-based operational processes.

• Experience preparing and delivering operational briefings to senior government or organizational leadership.

• Knowledge of DoD enterprise IT policies, procedures, and operational reporting requirements

About Quantum Sky

Compensation

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between 130-135K. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

• The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it.

• At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky?

• Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.