Lead Digital Product Manager (Sr. Manager, Customer Identity & Access Management)

Lead Digital Product Manager (Sr. Manager, Customer Identity & Access Management)

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remote type

Fully Remote

locations

Canadian Head Office (It)

time type

Full time

posted on

Posted Today

job requisition id

R36132

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Who is Allstate: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Remote

Benefits to joining Allstate

• Flexible Work Arrangements.
• Employee discounts (15% on auto and property insurance, plus many other products and services).
• Good Office program (receive up to $400 back after purchasing office equipment).
• Student Loan Payment Matching Program for Government Student loans.
• Comprehensive Retirement Savings Program with employer matched contributions.
• Annual Wellness allowance to support employees with improving health and wellbeing.
• Personal days.
• Tuition Reimbursement.
• Working within the community and giving back.

Job description:

As the Lead Digital Product Manager for Customer Identity and Access Management (CIAM) within the Identity and Access Management (IAM) program, you will lead the strategy and execution of enterprise customer identity and access capabilities.

The CIAM team plays a pivotal role in advancing customer identity and access management initiatives across the organization. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated identity and access solutions that support the enterprise's broader security, digital experience, and transformation goals.

In this role, you will serve as the single accountable product voice for your assigned Digital Product Family, leading and developing a team of Digital Product Managers while partnering closely with Engineering, Data, UX, and Business leaders to deliver measurable customer, operational, and financial outcomes.

Accountabilities:

• Own the end-to-end, multi-year product strategy for a digital product family aligned to enterprise priorities.
• Translate strategy into measurable outcomes using clearly defined KPIs related to growth, quality, efficiency, adoption, automation, and stability.
• Lead, coach, and develop a high-performing team of Digital Product Managers, fostering strong product thinking and outcome ownership.
• Partner cross-functionally with Engineering, UX, Data, Operations, and Business Architecture to deliver integrated end-to-end journeys.
• Act as the journey-level integrator, proactively managing dependencies across teams and platforms.
• Share accountability for delivery health, platform stability, risk management, and compliance.
• Communicate product strategy, progress, risks, and outcomes effectively to senior stakeholders.

Qualifications

• Minimum of 5 years’ experience leading digital product strategy across complex platforms or multi‑product portfolios
• At least 2 years’ experience directly leading, coaching, and developing Product Managers or equivalent cross‑functional roles
• Demonstrated experience influencing senior leaders, with evidence of partnering across Engineering, Data, UX, and Business teams to achieve agreed outcomes
• Proven experience defining, tracking, and using KPIs (e.g. adoption, efficiency, quality, or financial metrics) to drive product prioritization and decision‑making
• Experience operating in a regulated environment, balancing strategic product leadership with hands‑on execution in fast‑paced delivery settings

Bonus qualifications:

• Domain experience in Customer Identity and Access Management

• Experience with Ping Identity platform.

• Experience operating in large‑scale, enterprise technology environments

• Familiarity with outcome‑based delivery models and product‑centric operating models

• Experience working closely with modern digital platforms, data, or automation‑enabled capabilities

• Supervisory Responsibilities

• This job has supervisory responsibilities

• If you are applying for a position open to candidates across Canada, unless otherwise indicated, strong English communication skills are required, as the role involves regular interaction with clients, advisors, or employees across the country.

• Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

LI-GL1

À propos d’Allstate : Allstate du Canada, compagnie d’assurance est un chef de file dans le domaine des assurances automobile et habitation; elle offre à ses clients des produits et services de prévention et de protection qui conviennent à toutes les étapes de la vie. Au service des Canadiens depuis 1953, l’entreprise met tout en œuvre pour que non seulement ses clients, mais aussi ses employés soient en bonnes mainsMD, comme en fait foi sa présence au palmarès des Employeurs de choix au Canada pendant neuf années de suite. Allstate du Canada tient à contribuer au mieux-être des communautés dans lesquelles elle exerce ses activités au moyen de partenariats avec des organismes caritatifs et de programmes misant sur la générosité de ses employés. Pour en savoir plus, visitez le www.allstate.ca. Pour connaître nos conseils en matière de sécurité, consultez le blogue Allstate Assurance au blogue.allstate.ca.

À Allstate, nous avons conscience que la qualité de nos produits découle directement du niveau de satisfaction du personnel à l’égard de l’entreprise. C’est pourquoi nous misons sur le maintien d’une culture où les employés se sentent valorisés et où ils peuvent poursuivre une carrière passionnante. Notre proposition de valeur aux employés permet ainsi de s’épanouir de façon unique. Désignation du rôle : télétravail

Les avantages offerts par Allstate

• La flexibilité des modalités de travail;
• Des rabais d’employé (15 % sur les assurances automobile et habitation, ainsi que des rabais sur de nombreux autres produits et services);
• Le programme Bureau en bonnes mains (jusqu’à 400 $ sont octroyés pour se procurer de l’équipement de bureau nécessaire à domicile);
• Un programme de paiement de contrepartie pour le remboursement des prêts étudiants aux programmes gouvernementaux;
• Un régime d’épargne-retraite complet prévoyant des cotisations de contrepartie de l’employeur;
• Une allocation annuelle couvrant des dépenses effectuées pour améliorer sa santé et son bien-être;
• Des congés personnels;
• Le remboursement de droits de scolarité;
• Une implication dans la vie communautaire.

Description du poste :

Notre équipe est à la recherche d’un ou d’une gestionnaire des produits numériques en chef, gestion de l’identité et de l’accès des consommateurs (GIAC) au sein du programme de gestion des identités et des accès (GIA), qui dirigera la stratégie et l’exécution des capacités organisationnelles liées aux identités et aux accès des clients.

L’Équipe de la GIAC joue un rôle essentiel dans l’avancement des projets de gestion des identités et des accès des clients à l’échelle de l’organisation. En partenariat avec les équipes responsables de la direction de l’ingénierie et des produits, la personne retenue définira l’orientation stratégique, gérera les feuilles de route et les résultats de performance, et favorisera l’adoption de solutions intégrées de gestion des identités et des ac