Lead Development Team Leader

Lead Development Team Leader - American Express Careers loaded

Lead Development Team Leader is responsible for leading a team of Lead Development Specialists who validate inbound and self-prospected leads, enrich lead data, and support adherence to sales processes. This role ensures the efficient execution of lead validation, enrichment, and sales support activities by driving team performance against productivity, quality, and service level expectations.

Lead Development Team Leader plays a critical role in delivering operational excellence through effective coaching, quality oversight, workload management, and continuous process improvement. As the primary point of contact for escalations, this role partners closely with Sales, Operations, and cross-functional stakeholders to enhance lead quality, improve workflow efficiency, and enable consistent, high-quality support for field sales teams.

Responsibilities

• Lead, coach, and develop a team of Lead Development Specialists to achieve performance, quality, and productivity targets in a fast-paced, SLA-driven environment
• Oversee daily operations to ensure timely and accurate execution of lead validation, enrichment, and sales support activities in accordance with established SOPs and data governance standards
• Manage team capacity, workload distribution, and prioritization to align with business needs and volume fluctuations
• Conduct regular quality reviews, performance evaluations, and coaching sessions to reinforce standards, improve accuracy, and support team development
• Serve as the primary escalation point for complex lead validation issues, process exceptions, and operational challenges, partnering cross-functionally to drive resolution
• Analyze team performance metrics and reporting to identify trends, gaps, and opportunities to improve efficiency, data integrity, and overall outcomes
• Partner with Sales, Control Management, and Training to ensure adherence to rules of engagement and alignment with business priorities
• Drive continuous improvement initiatives by identifying and implementing enhancements to lead validation, enrichment processes, and team workflows
• Support onboarding, training, and ongoing development of team members to build capability and ensure consistent execution of processes
• Ensure timely, high-quality responses to field sales inquiries, maintaining a strong service orientation and supporting sales effectiveness
• Foster a positive, inclusive, and high-performing team culture focused on accountability, collaboration, and continuous learning

Qualifications

Minimum Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• 3+ years of experience in customer service, sales support, operations, call center, or related environment
• Prior experience in a team lead, supervisory, or mentoring capacity (formal or informal)
• Strong verbal and written communication skills with the ability to provide clear guidance, feedback, and coaching
• Proven ability to coach and develop team members to improve performance, quality, and productivity
• Demonstrated ability to analyze performance metrics and reporting to identify trends and drive operational improvements
• Strong organizational and time management skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Strong attention to detail with a focus on accuracy, data integrity, and adherence to established processes
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, and Excel
• Ability to work effectively in a structured, team-oriented, and performance-driven environment

Preferred Qualifications:

• Experience supporting sales or business development teams in an operational or back-office capacity
• Familiarity with lead management, data validation, or sales pipeline support processes
• Experience with performance management, reporting, and metrics analysis
• Experience working with internal GMNS platforms such as MS3, Merchant Force, MIRA, SMART, and C360
• Strong analytical mindset with the ability to identify trends and drive process improvements
• Advanced English skills

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
• Must have at least 25 mbps internet connection plan / speed
• Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job Info

Job Identification 26015832

Job Category Operations/Customer Service

Posting Date 11/12/2026, 10:31 PM

Apply Before 11/30/2026, 10:59 AM

Job Schedule Full time

Job Shift Night

Locations

AMEX 5th Avenue corner 30th Street, Taguig City, PHL, 1634, PH

(Hybrid)

Career Area Sales & Relationship Management

Return to Jobs List

EXPERIENCE THE POWERFUL BACKING OF AMERICAN EXPRESS.

American English

• Deutsch

• American English

• Español

• Français

• Italiano

• 日本語

About Team Amex

Career Areas

Locations

Students

Jobs

Are You Still With Us?

It seems you've been gone for a while. For security reasons we will end your session automatically in 03:00 unless you would like to continue working.

End Session

Continue Working

Work Summary

This summary is generated by AI Assist. Click inside the summary text box to make changes as necessary.

1000

Required

Discard

Add Summary

Page Lead Development Team Leader - American Express Careers loaded