About this role
Lead Customer Success Manager to oversee a high-value portfolio of strategic enterprise accounts across Singapore and ASEAN, serving as a trusted business and technical advisor. You will guide complex organizations through digital transformation journeys and help maximize ROI using the OutSystems platform.
Own a high-value portfolio of strategic enterprise accounts across multiple market segments (including Financial Services, Public Sector, and Conglomerates), driving deep product adoption, customer retention, and long-term business value. Develop, execute, and scale comprehensive Customer Success Plans that align OutSystems’ capabilities directly with clients' long-term business outcomes and digital maturity. Partner with enterprise clients to navigate adoption scenarios and advocate for establishing an OutSystems Center of Excellence (CoE), guiding maturity scaling phases. Collaborate closely with Account Executives and Technical Success Managers to map renewals, upsells, and cross-sell opportunities. Establish robust, trust-based relationships with C-level executives, IT heads, and steering committees; maintain a disciplined cadence of communication, including QBRs and executive alignment sessions. Synthesize, quantify, and advocate for the unique technical requirements and product feedback of ASEAN enterprise clients directly to global Product Management and Engineering teams. Champion internal best practices within the APAC Customer Success organization; mentor team members and cross-functional peers to elevate regional delivery standards.
8+ years of experience in a high-touch, customer-facing role within the B2B technology or enterprise software sector. Proven track record in Customer Success Management (CSM), Technical Account Management (TAM), Solutions Engineering, or Technical Professional Services. Deep experience managing large enterprise customers within a SaaS, PaaS, or subscription-based revenue model. Strong comfort level working alongside corporate IT departments, understanding enterprise software delivery, cloud infrastructure, and large-scale digital transformation methodologies. A highly data-driven approach to tracking adoption metrics, measuring account health, and forecasting customer renewal/retention revenue. Proven ability to lead and influence diverse stakeholders internally and externally across different geographies, organizational tiers, and cultures. Bachelor's Degree or equivalent. Exceptional presentation and negotiation skills in English. Ability to present complex technical roadmaps as clear business value propositions to senior executives.
Additional regional languages like Bahasa Melayu, Bahasa Indonesia, or Mandarin are highly advantageous.
Competitive base salary with an attractive performance-based variable bonus scheme. Comprehensive medical, health, and dental insurance plans. Central Business District (CBD) modern workspace with hybrid working flexibility. Structured career pathing, global mobility opportunities, and a diverse, inclusive workplace.