Lead – Customer Success & Delivery (Europe)

ParallelDots

Actively Hiring More jobs

Transforming FMCG industry through computer vision

B2B

Growth Stage

Expanding market presence

B2B

Growth Stage

Expanding market presence

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Lead – Customer Success & Delivery (Europe)

• $60k – $70k • No equity
• |Remote ( Bucharest •

Poland +10)

• |4 years of exp
• |Full Time

Reposted: today• Recruiter recently active

Hires remotely in

Bucharest -

Poland -

Paris -

Barcelona -

Berlin -

Prague -

Bulgaria -

Sofia -

Lisbon -

Warsaw -

Athens -

krakowski

Remote Work Policy Remote only

Company Location

Delaware •

Gurgaon

Visa Sponsorship Not Available

Preferred Timezones

Pacific Time, Central Time

RelocationNot Allowed

Skills

• Customer Relationship Management

• Project Management

• Account Management

• Hiring contact

• Ivan Korah Abraham

• HR Manager • 4 years

• Dubai

About the job

Job description

ParallelDots Inc. – Transforming Retail with AI Innovation

ParallelDots is redefining retail execution through AI-powered image recognition. Our flagship product ShelfWatch enables global FMCG brands to automate shelf monitoring, generate real-time insights, and improve in-store execution.

Trusted by Fortune 500 FMCG companies, our platform operates in 40+ countries, covering 1M+ stores and processing 10M+ images every month. With headquarters in the USA and teams across India, the UK, and Europe, ParallelDots is a fast-growing global organization driving measurable impact for the world’s largest retail brands.

Role Overview

We are looking for a Lead – Customer Success & Delivery to manage strategic enterprise accounts across Europe while leading project delivery and driving long-term customer growth.

This role sits at the intersection of Customer Success, Product, AI, and Engineering, ensuring successful implementation, strong stakeholder relationships, and expansion of existing accounts.

You will lead a team of Customer Success Managers and Project Managers, maintain the health of complex enterprise engagements, and serve as a trusted advisor to senior client stakeholders.

Key Responsibilities

• Delivery Leadership & Project Governance

• Own end-to-end delivery and implementation for enterprise customers across Europe.

• Lead and mentor a team of Customer Success Managers and Project Managers, ensuring consistent execution and high-quality customer outcomes.

• Collaborate closely with Product, AI, Engineering, and Support teams to drive smooth implementation and operational excellence.

• Monitor project health, delivery timelines, and customer satisfaction, proactively identifying risks and driving mitigation plans.

• Establish strong delivery governance through structured reviews, project tracking, and escalation management.

• Senior Stakeholder Management

• Build trusted relationships with senior business and technical stakeholders, including C level, operations, and IT leaders.

• Serve as the strategic advisor to customers, aligning platform capabilities with business objectives.

• Conduct MBRs/QBRs to review impact, demonstrate value, and align on strategic roadmap initiatives.

• Product Adoption & Value Delivery

• Drive product adoption by enabling customers with best practices, training, and strategic guidance.

• Analyze product usage and operational metrics to identify improvement opportunities.

• Ensure customers consistently realize measurable ROI and operational value from ParallelDots’ solutions.

• Account Growth & Expansion

• Identify and drive opportunities for upselling, cross-selling, and usage expansion across enterprise accounts.

• Partner with Sales teams on renewals and commercial discussions.

• Strengthen long-term customer partnerships by consistently delivering strategic value.

• Voice of Customer & Cross-Functional Alignment

• Capture customer insights and feedback to influence product roadmap and feature development.

• Work closely with India-based Product and Engineering teams to align delivery with customer expectations.

• Bridge communication, cultural, and operational gaps across global teams.

• Skills & Qualifications

• 5+ years of experience in Customer Success, Enterprise Project Delivery, or Strategic Account Management.

• Proven experience managing enterprise SaaS customers and complex implementations.

• Experience leading teams of Customer Success Managers or Project Managers.

• Strong executive stakeholder management and communication skills.

• Analytical mindset with proficiency in Excel (SQL is a plus).

• Ability to balance delivery excellence with revenue expansion.

• MBA or prior experience in high-growth startups preferred.

• Apply Now

About the company

ParallelDots

Actively Hiring More jobs Transforming FMCG industry through computer vision501-1000 Employees

Delaware

501-1000

Artificial Intelligence

SaaS

Machine Learning

Developer APIs

Deep Learning

B2B

Growth Stage

Expanding market presence

Employees joined from

AIESEC

Birla Institute of Technology and Science, Pilani

Bennett University

VinnovateIT

Tall Hobbit Ventures Private Limited

Learn more about ParallelDots

Perks

Health Insurance

Paternity leaves

Hybrid work

Explore ParallelDots's perks and benefits

Founders

Muktabh Mayank Founder

Delhi

Ankit Narayan Singh Founder • 13 years

Delhi

Angam Parashar Founder

Delhi

View the team

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