Lead Customer Service Representative

Lead Customer Service Representative

Kalamazoo, MI 49001

Posted: 08/24/2026

Job Type: Contract

Industry: Other (HR, Admin, Mkt, Sales)

Job Number: 27603

Pay Rate: $ 20.00 - $ 20.00

Job Description

Our client, a Global Medical Device Manufacturer, has an immediate opening for a Lead Customer Service Representative for a 18-month+ contract. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.

ONSITE M-F 7am - 3:30pm

Responsibilities

• Maintains direct contact with customers before and/or after the sale.
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
• Works with various departments to meet maintenance services sales goals.
• Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
• Focus of work may be in pre-sale or post-sales or both.
• Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
• Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.).
• Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

Requirements

• 1-2 years of experience required, Bachelors degree preferred

• Must have Skills:

• Analytical-experience working with data to solve problems and develop processes

• Organized

• Communication (customer service orientation)

• Computer Savvy and experienced with Microsoft Office Suit of products

• Proficiency in Excel including pivot tables and various functions

• Comfortable in a fast-paced environment

• SAP Experience and SaleForce experience

• Adaptability

• Energized/High achiever

• Proven experience and success working remote - must be accountable 100% during working hours and active in work queues

• Contract positions

• Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.