About this role
Job title: Lead Customer Service Engineer, Japan
About the Role Lead Customer Service Engineer role in Japan, part of Teradyne's global Services organization. Provide post-sales field service and technical support for a groundbreaking robotic product with a large installed base, focusing on high uptime and customer-first solutions. Work with Universal Robots and MiR cobots to support manufacturing cells and drive growth.
What You'll Do
- Provide onsite field service and technical support for cobot/robot-based manufacturing cells, ensuring rapid case resolution and preventative service programs.
- Collaborate with global Services team to deliver customer-ready service solutions and improve uptime and product performance.
- Diagnose, troubleshoot, and repair complex robotic systems; perform preventive maintenance; document cases and service actions.
- Build strong customer relationships, communicate effectively, and contribute to service improvements and knowledge sharing.
What We're Looking For
- Experience in field service engineering or technical support, preferably with robotics or automation systems.
- Strong problem-solving skills and customer-focused mindset.
- Ability to work in Japan-focused operations with a global field service mindset.
- Excellent communication skills and ability to work across regions and with cross-functional teams.