About this role
Job title: Lead Contract Manager, Strategic Accounts (Spanish & Italian)
About the Role As a Lead Contract Manager on the Strategic Accounts team, you’ll own complex renewals and commercial outcomes for HubSpot’s highest-paying and Lighthouse customers. You’ll lead value-driven renewal conversations, partner closely with Customer Success, Sales, and Legal, and ensure accurate forecasting and contract execution. This role also serves as a senior IC within Contract Management — mentoring peers, improving processes, and contributing to the strategic evolution of how we serve our most complex customers.
What You'll Do
- Own and lead complex renewal and contract negotiations for strategic and upmarket customers, ensuring clarity, accuracy, and positive outcomes
- Partner with Strategic Account customers to understand their goals, challenges, and investment priorities, aligning contracts to business value
- Collaborate with Sales, Customer Success Managers, Legal, and senior stakeholders to execute renewals smoothly and resolve complexity
- Maintain accurate renewal forecasts and lead pipeline reviews, improving predictability and consistency
- Deliver best-in-class service to enterprise customers (200+ employees), balancing customer advocacy with commercial outcomes
- Mentor and support other Contract Managers through coaching, best-practice sharing, and informal leadership
- Contribute to process improvements, playbooks, and pilots that scale impact across Contract Management and Customer Success
- Support strategic initiatives and cross-functional projects that evolve how HubSpot manages upmarket renewals
What We're Looking For
- Fluency in Spanish, Italian and English
- 3+ years of experience in contract management, renewals, or a closely related SaaS commercial role
- Experience managing complex contracts and partnering closely with Legal teams
- Proven success working with large, enterprise organizations (200+ employees)
- Strong negotiation skills with a growth-oriented, value-based approach
- Experience owning forecasts, renewal pipelines, or revenue-adjacent metrics
- Excellent written and verbal communication skills, including leading customer conversations with confidence
- Strong prioritization, organizational skills, and attention to detail in complex environments
- Ability to operate autonomously and strategically in a fast-paced setting
- Experience partnering with senior internal and external stakeholders
- Background working in Strategic Accounts or enterprise Customer Success motions
Nice-to Have
- Experience mentoring or informally leading peers without direct management responsibility
- Familiarity with SaaS economics and commercial models