About this role
Lead Consultant - Client Services, Health & Benefits
The Role
Responsible for managing customer relationships in the area of health & benefits. Define the scope of the methodology and proposal preparation and consulting contracts. Project management of clients, guaranteeing delivery on time, within budget and with high quality. Manage H&B vendor renewals and negotiations. Design efficient plan designs and funding arrangements that fit client’s need. Demonstrate proficient writing, oral presentation skills in client reports, recommendations, and presentations. Provide claims analysis reports, including loss ratio, frequency of the use, member profile, etc. Provide annual benchmarking comparison relating to H&B clients. Internal system updates relate to benefits matters. Analysis about the advantages and disadvantages of the plan funding model (insured or self-insured); development of performance indicators for monitoring results. Legislative updates: communicate Human Resources team any changes in local laws related to group life insurance, medical and dental benefits; and potential direct and/or indirect impacts on the company’s current benefits programs.
Qualifications
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The Requirements
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Minimum of 5 years experience in a Health & Benefits consulting or brokerage role, or from a C&B function in industry.
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Meet requirements of the following including: BCP, ComGI, PGI, HI, M5, M9 and M9A papers (M9A is preferred but not mandatory)
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Excellent ability to communicate effectively with a strong focus on customer service.
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Good oral and written communication skills.
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Deep knowledge of the Singapore vendor marketplace.
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Technical proficiency in Singaporean employee benefits.
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Broad understanding of compliance issues related to local legislation.
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Proficiency in Microsoft Office (especially Excel and Word);
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Proficiency in English language.
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Client Focus.
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Influence and Selling.
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Results Focus.
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Collaboration.
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Thought Leadership and Innovation.
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Equal Opportunity Employer