Lead, Clinical Trial Liaison

Lead, Clinical Trial Liaison

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

ICON is seeking a Lead, Clinical Trial Liaison (Lead CTL) to provide scientific and operational support to investigator sites while leading and developing Clinical Trial Liaison teams. This role combines hands-on study support with people leadership, helping teams deliver high-quality clinical trials and effective site engagement.

You will serve as the CTL team lead on studies employing multiple CTLs, ensure consistent and high-quality support to investigators and site staff, and coach CTL colleagues to strengthen capability, performance and career development.

What you will be doing

• Lead CTL activities on studies employing multiple CTLs, coordinating workstreams and supporting delivery to expected quality and timelines.
• Manage, mentor, train and coach CTL team members and other colleagues, supporting continued career development within the division and ICON.
• Build a strong understanding of the scientific basis of assigned clinical trials and communicate complex scientific, protocol and study information clearly to project teams, investigators and site staff.
• Create educational materials that effectively communicate the science behind the clinical trial and support consistent site understanding.
• Build trusted relationships with investigators and site personnel to facilitate effective study conduct and site engagement.
• Identify scientific and operational barriers affecting recruitment, retention and data quality, and work with study teams to address them.
• Identify effective pre-screening strategies for each trial and recommend practical improvements based on site feedback and patient pathways.
• Provide detailed, timely reports of interactions with investigators and site staff, including relevant insights for project teams.
• Contribute to tools, materials and strategies that support site engagement and performance.
• Participate in business development activities and represent the CTL function as assigned.

What you will bring

• Doctoral-degree level qualification such as a PhD, MD or PharmD in a relevant scientific, medical, pharmacy or healthcare discipline.
• Substantial experience in clinical research, medical affairs or field-based roles involving direct interaction with investigators and clinical trial sites.
• Strong understanding of clinical trial design, Good Clinical Practice (GCP) and site operations.
• Ability to interpret complex medical and scientific information and explain protocol concepts clearly to different audiences.
• Proven relationship-building skills and credibility with clinicians, investigators and site teams.
• Demonstrated leadership and people-management capability, including experience coaching, mentoring and developing others.
• Excellent communication, presentation, influencing and problem-solving skills.
• Ability to manage competing priorities and work effectively in a matrixed, global environment.

If you are an experienced clinical research professional who combines scientific credibility with strong people leadership and a passion for site engagement, we would welcome your application.

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What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply