Lead Business Systems Analyst

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Serves as the primary liaison between Supply Chain Operations, distribution center leadership, business stakeholders, and IT teams to translate complex operational requirements into scalable technology solutions. Leads analysis, support, standardization, and continuous improvement across warehouse management, enterprise resource planning (ERP), system integration, RF/mobile execution, and reporting platforms. Improves operational efficiency, inventory accuracy, fulfillment performance, system reliability, and enterprise visibility through transparent collaboration, dependable execution, and service-focused solutions.

Major Tasks, Responsibilities and Key Accountabilities

• Partners with Supply Chain Operations, warehouse leadership, and IT teams to gather, analyze, prioritize, and document business and system requirements.
• Translates operational needs into scalable technology solutions across warehouse management systems, enterprise resource planning platforms, integrations, RF/mobile workflows, and reporting tools.
• Leads issue triage, root cause analysis, defect prioritization, and resolution activities across supply chain applications and integrations.
• Leads projects, processes, and cross-functional workstreams by coordinating resources, influencing stakeholders, and driving timely execution without direct people-management responsibility.
• Coordinates testing, validation, release readiness, deployment support, and post-implementation stabilization to ensure dependable business outcomes.
• Identifies and implements process improvements that enhance inventory accuracy, warehouse execution, transaction integrity, productivity, and user adoption.
• Analyzes operational and technology performance trends, develops recommendations, and supports key performance indicator measurement and continuous improvement.
• Develops and maintains process flows, business analysis artifacts, support procedures, knowledge articles, and user documentation to promote transparency and consistent service.
• Performs other duties as assigned.

Nature and Scope

• Displays the highest level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or cross-departmental problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes.
• Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others. Reaches decisions under conditions of uncertainty.
• Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross-departmental considerations are often present.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 8+ years of experience in a related field OR MS/MA and generally 5+ years of experience in a related field. Certification is required in some areas.

Preferred Qualifications

• 5 to 7 years' experience in business systems analysis, supply chain technology, warehouse management systems, enterprise resource planning systems, or a related discipline.
• Demonstrates experience with requirements gathering, process mapping, root cause analysis, testing, implementation support, and cross-functional project leadership.
• Strong knowledge of warehouse operations, supply chain processes, systems integrations, and data analysis methods, with the ability to influence stakeholders, coordinate cross-functional technical and business teams, and deliver effective solutions without direct supervisory authority.
• Experience with Softeon, Manhattan, Blue Yonder, or a comparable warehouse management platform.
• Experience with Oracle E-Business Suite or a comparable enterprise resource planning platform.
• Knowledge of Oracle Integration Cloud, application programming interfaces, electronic data interchange, middleware, and systems integrations.
• Experience supporting RF/mobile warehouse execution solutions, distribution transformation, standardization, or post-acquisition integration initiatives.

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay

$116,500.00