Lead Analyst

Lead Analyst

Key Responsibilities

• Lead end-to-end implementation and delivery of Qualtrics CustomerXM (CX) solutions for global clients.

• Independently manage multiple client engagements from requirements gathering through deployment and post-launch support.

• Conduct discovery workshops, solution design sessions, and translate business requirements into scalable CX solutions.

• Configure and deploy Qualtrics surveys, dashboards, ticketing, role-based access, and reporting solutions.

• Design, implement, and optimize Qualtrics Workflows to automate customer and operational processes.

• Configure and manage Website/App Feedback Intercepts and other Digital Experience feedback programs.

• Support implementation and configuration of Qualtrics Mobile SDKs and digital feedback collection channels.

• Design and implement integrations between Qualtrics and enterprise systems including CRM platforms (e.g., Salesforce, Microsoft Dynamics), SFTP environments, APIs, and third-party applications.

• Develop, test, and troubleshoot API-based integrations and automated data exchange processes.

• Perform solutioning, effort estimation, scoping, and technical feasibility assessments for new opportunities.

• Lead client demos, Proof of Concepts (POCs), and pre-sales presentations showcasing Qualtrics CX capabilities.

• Act as a trusted advisor to clients by recommending CX best practices and implementation approaches.

• Manage stakeholder communication and ensure alignment on project scope, timelines, risks, and deliverables.

• Mentor and support team members on Qualtrics implementation best practices and technical capabilities.

• Monitor project progress, handle escalations, and ensure delivery within agreed timelines and quality standards.

• Stay updated on Qualtrics platform enhancements, CX trends, and industry best practices.

• Support resource planning, utilization tracking, and workload balancing across the team.

• Qualtrics CustomerXM (CX) Implementation champion

• Problem Solving

• Excellent Verbal & Written Communication Skills

• Stakeholder management

• Project Management

• Solutioning, Scoping & Effort Estimation

• POC Demo

• Escalation handling

• Certifications

• Mandatory: Qualtrics CustomerXM (CX) Certification

• Good to Have: Qualtrics Engagement Manager Certification (CX)

Location

DGS India - Mumbai - Thane Ashar IT Park

Brand: Merkle

Time Type: Full time

Contract Type: Permanent

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