Lead Analyst, Business Intelligence

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

The Lead Analyst, Strategic Analytics is the dedicated analytics partner for a defined set of functional areas of the revenue cycle business. Working side by side with the operations leaders, this role owns the analytic strategy for the portfolio: determining which metrics matter, what is driving them, and why we are over/under performing. The Lead Analyst is a critical thinking partner, with a customer focus and a stakeholder mentality, that is hands on in analysis, development, and aligning functional area resources. They are expected to look beyond the request, challenge assumptions, and find and create value through analysis by influencing operations to apply insights.

This position, with the assistance of functional area resources, is responsible for establishing and maintaining a curated inventory of Strategic Analytics assets for their functional area, ensuring each dashboard, report, and data source has a clear purpose, an identified audience, and a defined owner.

They will work with leaders to identify the key performance indicators (KPIs) that define success, then dig into the operational, financial, and clinical drivers behind them to surface insights that lead to action. The Lead Analyst translates complex data into clear, compelling narratives that equip leaders at every level, from executive reporting to deep-dive analysis, to understand performance and drive change at the responsible party.

Essential Job Functions

Partnership and Strategic Consultation

• Serve as the dedicated Strategic Analytics partner to the assigned functional areas, building a deep understanding of its operations, goals, challenges, reporting resources, and data
• Meet regularly with the functional area's operations leader and their team to understand priorities, pressure-test assumptions, and align analytic work to business outcomes
• Act as a thought partner who proactively brings ideas, questions, and opportunities to leaders rather than waiting for requests

KPI Definition and Driver Analysis

• Work with functional leaders to define, document, and maintain the key KPIs for the area, including clear business definitions, targets, and benchmarks
• Analyze the underlying drivers of KPI performance (root cause, trends, variances, and contributing factors) and clearly communicate what is moving the metrics and why
• Identify and quantify opportunities for improvement, translating analysis into specific, actionable recommendations that support measurable operational and financial impact

Portfolio Ownership and Curation

• Curate inventory of Strategic Analytics assets for the functional area, including dashboards, reports, and data sources
• Regularly evaluate the portfolio for relevance, usage, accuracy, and redundancy, and retire, consolidate, or enhance assets to keep it focused on what drives decisions
• Ensure assets follow established design, naming, documentation, and delivery standards
• Partner with the Data team to identify, acquire, and validate the data needed for reporting and analytics, and translate functional area priorities into a clear, sequenced reporting and analytics roadmap

Data Visualization and Self-Service Development

• Help design and develop highly interactive, insightful visualizations and self-service tools in Databricks or Power BI that tell the right story for each audience
• Recommend the most effective way to present information, balancing executive-level summary views with deep-dive analytic capability
• Create content that moves leaders from information to insight to action
• Take an active role in the development, documentation, and ongoing maintenance of enterprise data assets, including KPI definitions and metric standards

Mentorship and Team Leadership

• Train, coach, and mentor other Strategic Analytics team members in analytic thinking, visualization best practices, and stakeholder engagement
• Contribute to team standards, shared practices, and knowledge sharing across functional areas

Employment Qualifications

Required Minimum

Education

• Bachelor's degree

• Specialty/Major: Information Technology, Information Management, Analytics, Business, Finance, or related field

• Minimum Years and Type of

Experience

• 7 years of experience in business intelligence, analytics, or a related field, including experience partnering directly with business or operational leaders

Knowledge, Skills, and Abilities Required:

• Strong communication and storytelling skills, with the ability to present insights and recommendations to executives and frontline leaders alike
• Demonstrated critical thinking and problem-solving skills, with a track record of finding and creating value through analysis
• Ability to define and explain KPIs and analyze the operational drivers behind them
• Expert proficiency in a data visualization tool such as Power BI; industry certification preferred
• Advanced SQL skills and experience with various database platforms, such as Databricks
• Experience with ETL tools and data modeling
• Strong consultative and relationship-building skills, with confidence to challenge assumptions constructively
• Experience mentoring or training other analysts
• Deep understanding of the healthcare system, preferably revenue cycle management, and experience working with clinicians, operations, and business leaders
• Proficiency with MS Office

Preferred:

• Experience working in a dedicated or embedded analytics partnership model
• Experience building and managing a curated analytics asset portfolio

Experience

• Preferred:

• Experience supporting healthcare revenue cycle operations, analytics, or performance improvement

• Working knowledge of revenue cycle workflows, KPIs, and operational drivers across one or more areas of the revenue cycle

• Ability to connect operational processes and performance drivers to financial outcomes and actionable analytics

• Preferred:

• Experience using Epic and working with Epic-based revenue cycle data, reporting, and workflows

• Familiarity with Epic revenue cycle applications and data structures preferred

• Additional Information

• This position pays between 111,800 - 167,700 based on experience and geographic location.

• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

• This is a remote position; however, candidates must be willing and able to travel (up to 10%) to and work onsite at client, temporary, or corporate office locations as business needs require.

• Join an award-winning company

• Five-time winner of Best in KLAS 2020-2022, 2024-2025

• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

• 22 HFMA MAP Awards for High Performance in Revenue Cycle 2019-2024

• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

• Clarivate Healthcare Business Insights Revenue Cycle Awards for strong performance 2020, 2022-2023

• Energage Top Workplaces USA 2022-2024

• Fortune Best Workplaces in Healthcare 2024

• Monster Top Workplace for Remote Work 2024

• Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

• Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

• This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

• Employment Disclaimers – Ensemble