Lazorpoint Support Engineer

Job title: Lazorpoint Support Engineer

About the Role Lazorpoint is seeking Support Engineers who provide extraordinary service by resolving day-to-day IT issues efficiently and effectively. As the first touchpoint for clients, you will deliver an excellent experience for all service desk tickets and own issues through resolution while collaborating with the team.

What You'll Do

• Own and solve support tickets as issues arise for your clients.
• When unable to resolve a ticket for the client, provide them with a clear and efficient path to the person who can solve their problem.
• Perform preventative maintenance tasks on servers, end-user devices, and network equipment.
• Test and install hardware and software.
• Stage new hardware in preparation for deployment into a production environment.
• Document common client issues and how you resolved those issues to create a record, while helping the team learn how to better serve our clients.
• Be intentional about collaboration and communication with team members.
• Commit to keeping promises made to your teammates.
• Be willing to travel in order to assist local clients, when necessary.
• Participate in an on-call rotation with other team members.

What We're Looking For

• Has an understanding of extraordinary service and a deep desire to provide every customer with the greatest experience.
• Has excellent interpersonal and verbal/written communication skills.
• Has the ability to translate and clearly communicate complex technical concepts to non-technical individuals.
• Has experience in Microsoft Windows.
• Has strong problem-solving abilities, and is able to find resolutions to issues through research and working directly with senior engineers.
• Has excellent organizational and analytical skills.
• Is able to produce high-quality outcomes, both individually and in collaboration with teammates.
• Has a degree in Computer Science, Engineering, Business, or another related field.
• Technical certifications from Microsoft, Cisco, Dell, Citrix, CompTIA, Apple, etc. are not required, but definitely a plus.

Nice to Have

• Technical certifications from Microsoft, Cisco, Dell, Citrix, CompTIA, Apple, etc. are not required, but definitely a plus.