About this role
Laundry Supervisor
Division Botswana
Minimum experience Associate
Company primary industry Hospitality
Job functional area Operations
Job Description
- Purpose of the Role
To supervise laundry functions and the operation of laundry machinery and equipment according to Company safety standards and agreed client service standards.
- Key Responsibilities 2.1. Laundry Operations Supervision
- Maintain inventories of supplies and consumables.
- Maintain any necessary records of operations and tasks.
- Compile the duty roster and supervise laundry attendants against assigned tasks.
- Supervise the collection and sorting of laundry into separate loads.
- Supervise the use of washers and dryers including soap selection and cleaning formulas.
- Supervise ironing and distribution of articles.
2.2. Machine and Laundry Area Management and Maintenance
- Oversee the cleaning of machines and filters at regular intervals.
- Report any machinery service or repair requirements.
- Ensure the laundry area is clean and organised.
2.3. Safety, Health and Cleanliness Standards Compliance
- Ensure laundry service areas are cleaned and sanitised according to health and safety standards.
- Ensure laundry machinery is safely and correctly utilised.
2.4. Staff Supervision
- Manage and reconcile employee leave and attendance records.
- Respond to or redirect employee queries as required.
- Conduct employee appraisals.
- Manage first level labour relations matters.
- Identify areas for employee development and provide training.
2.5. Effective Teamwork and Self-Management
- Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.
- Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
- Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
- Manage colleagues’ expectations and communicate appropriately.
- Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
KNOWLEDGE/COMPETENCE What skills, knowledge, and/or attributes are necessary to perform the role?
- Knowledge
- Housekeeping and laundry practices and equipment
- Health and safety standards
- Skills
- Verbal and written communication
- Numeracy
- Literacy
- Interpersonal
- Attributes
- Integrity
- Tolerant of stress and pressure
- Attention to detail
- Deadline driven
- Quality orientation
QUALIFICATION AND EXPERIENCE
- Grade 12
- Hospitality diploma would be preferred
- Minimum of 5 years’ related experience of which 2 should be in a team leader or supervisory role