Last Mile Operations Manager

At Rohlik, we grow fast — and that growth only works when operations, processes and people move together. Now we're launching a brand-new, highly automated fulfillment center, and that creates a rare opportunity: to join a site from the very beginning and help shape how it works from day one. We're looking for a Last Mile Operations Manager who will lead the last mile team, manage a team of Area Managers to drive high performance, and help turn a new building into a high-performing operation. This is the kind of role where you don't inherit years of legacy. You help build the setup, influence the standards, and leave a visible footprint from the start.

Why this role is exciting

• You'll join at the launch of a new fulfillment center, which means real influence from day one.

• You won't just maintain existing ways of working — you'll help build, shape and establish last mile processes from scratch.

• A new site means new teams, new routing and delivery tech, new habits and a real chance to set the culture the right way from the beginning.

• You'll work at the intersection of leadership, delivery performance, customer experience and continuous improvement.

• You'll collaborate closely with cross-functional teams like Transport, OpEx, HR, IT, and Automation to solve live challenges.

• This is a role for someone who thrives on startup energy, likes dynamic situations, visible impact and building something that will scale.

What you'll do

• As Last Mile Operations Manager, you will lead the last mile operation, managing a small team of Leads to drive high performance across safety, delivery quality, and productivity.

You will:

• Own last mile: Drive delivery performance, on-time rates, safety compliance, and labor management

• Lead & develop: Coach, mentor and scale your team of Leads, ensuring optimal staffing, skills, and readiness

• Work with cross-functional teams (Transport, OpEx, HR, IT, Automation) to solve live challenges and align resources

• Monitor delivery KPIs, conduct root-cause analyses, and champion a continuous improvement culture

• Support implementation of new processes, tools and routing/dispatch systems across last mile operations

• Drive standardisation, safety compliance and best-practice adoption in a new operational environment

• Support operations during peak periods, weekends and holidays with hands-on problem-solving

• Build an environment with stronger standards, better processes and an engaging, high-energy culture from Day 1

• Drive your team to successful outcomes and help them adopt new ways of working smoothly and consistently

• What we're looking for

• 3+ years of experience in last mile, logistics, warehouse operations, transport or delivery operations management

• Proven track record of managing teams in fast-paced environments

• Strong analytical mindset, data-driven decision-making and problem-solving approach

• Excellent communication, coordination and leadership skills

• Proficiency in English, and conversational-level Czech

Nice to have:

• University degree or MBA in a related field

• Experience with Lean, Six Sigma or continuous improvement methodologies

• Experience with routing/dispatch systems, fleet management tools and high-volume delivery operations

• What's in it for you

• Fair reward – You'll get an attractive fixed salary, with no bonus games or politics. Great work deserves clear and fair recognition.

• Good food every day – You can enjoy a free lunch every day, plus fresh fruit and vegetables at work. Because good food fuels good work.

• Extra time off – We know rest matters. In addition to statutory vacation, you can also take extra paid time off by agreement, always with shift planning and operational needs in mind.

• Xtra membership – You'll get free Xtra membership and 10% cashback on all purchases on Rohlik.cz.

• Sport & wellbeing – Stay active through company sports challenges or a subsidised Multisport card.

• A safe work environment – You'll work in a modern operation with the equipment and support you need to do your job well and safely.

• A team that pulls together – Collaboration matters in last mile operations. You'll be part of a team where people support each other, keep the pace and handle daily operations together.

• Work that matters – Thanks to your work, fresh food reaches thousands of customers on time. Every well-delivered change has a real impact on how the site performs.

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