About this role
About Bosta :
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Job Code :
New 2026OPER-656
Job Duties:-
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Support hub supervisor in overall performance and efficiency by developing and monitoring key performance for the hub staff.
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Monitor the Hub members performance and manage the daily plans for each hub member and provide staff pastoral support.
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Ensuring that shipments are processed and entered accurately onto system.
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Audit on the couriers daily performance and check their appearance.
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Make a verification calls on the undelivered shipments” Canceled” and '"Scheduled" shipments on a daily basis.
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Ensure that the packages updates are in place on bosta system and have the same status on the hub daily productivity sheet.
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Monitoring the shipments that exceeded our life Cycle SLA and the agreed period of holding at the Hub to be returned back to CAI SF Team.
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Archive the proof of the deliveries for the returned orders for a month.
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Following up the “Freshdesk” and assure resolving all the assigned tickets and handling the hub related issues within the agreed SLA on a daily basis.
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Create tickets with the raised problems and complaints from the customers assigned to client support team.
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Responsible for hub compliance and documentation.
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Manage inventory process, ensuring that changes in inventory are promptly and accurately recorded in the case of an inventory discrepancy.
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Ensure sending the reports within the agreed timing on a daily basis.
Job Requirements:-
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Minimum of 5 years in hub and warehousing operations, preferably in the shipping field.
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Very good English Level
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Must have experience in leading and supervising teams.
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High School Diploma; Bachelor's degree
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Decision Making and problem solving skills
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Analytical and reporting skills
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Ability to meet deadline and work under pressure
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Time Management and multi-tasking
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Good interpersonal skills and leadership skills
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Proactive, with can do attitude and good judgment
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Focused and professional attitude