About this role
About us :-
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system
Job Duties:-
- Own hub-level ASR (Attempt Success Rate), DSR, and Delivery Promise across the assigned area; set and deliver weekly targets.
- Monitor daily performance dashboards and lead root-cause analysis whenever a KPI slips.
- Manage COD delivery execution and reduce failed and fake delivery attempts.
- Plan courier capacity against volume and keep load per courier (OFD/courier) within a healthy, sustainable range. Balance the fleet mix (motorcycles vs. vehicles) to volume, geography, and parcel profile. Backlog & Aging Control
- Keep forward backlog and parcel aging within SLA; coordinate overflow across hubs when demand spikes.
- Drive down fake attempts, wrong-zoning, not-found, and lost/damaged parcels.
- Enforce exception-handling, scanning, and dispatch discipline across all hubs.
- Own cost-per-package for the area; manage courier contract rates and right-size structural capacity.
- Lead, coach, and develop hub leads and supervisors; build a performance-driven culture.
- Partner with Mid-Mile, Tech, Fulfillment, Quality, and Commercial teams to resolve cross- functional issues and protect merchant experience.
- Produce clear, data-driven weekly performance reviews for leadership
Job Requirements:-
- Bachelor's degree in Business, Logistics, Engineering, or a related field.
- 4+ years in last-mile, logistics, or field operations, including 2+ years leading teams.
- Strong data literacy — confident with Excel, dashboards, and operational metrics.
- Proven fleet / courier management and capacity-planning experience.
- Strong problem-solving and root-cause analysis skills.
- Fluent Arabic; good written and spoken English.
- Based in Greater Cairo and able to travel across assigned hubs.