Laser Maintenance Specialist

Job title: Laser Maintenance Specialist

About the Role Join Coloplast as a Laser Maintenance Specialist supporting Europe in the Interventional Urology (IU) department. You will install, diagnose, troubleshoot, and maintain TFL laser systems, collaborating with national specialists, and contribute to sales activities through demonstrations and trials. The role requires advanced technical expertise, structured communication, the ability to influence without hierarchical authority, and rigorous documentation within a matrix organization.

What You'll Do

• Install, preventive, and corrective maintenance on TFL laser systems across Europe; diagnose and resolve technical issues per Coloplast IU standards; conduct commissioning, functional testing, and validation; explain system usage, safety, and maintenance to customers; comply with maintenance plans and escalation procedures.
• Administrative Excellence, Reporting, and Data Management: Prepare and submit clear service reports; systematically record service calls, updates, upgrades, and parts movements in internal systems; ensure data accuracy and traceability for fleet tracking, quality control, and reporting; contribute to continuous improvement of documentation and reporting processes.
• Quality, Customer Relations, and Compliance: Serve as primary technical and administrative point of contact; identify customer needs and coordinate resolution; provide guidance on parts orders and service requests for safe operation; conduct quality checks and ensure compliance with standards, regulatory requirements, and safety rules; maintain full traceability of service calls and parts; uphold professionalism; develop customer relationships to ensure high satisfaction.
• Spare parts management and coordination with external partners: Monitor spare parts usage and inventory; anticipate parts requirements and report risks; work with suppliers and internal supply chain teams; manage return, shipment, and traceability of replaced or unused parts; serve as operational liaison between field teams, external partners, and internal teams to optimize service efficiency and logistics.
• Internal processes and interaction with the sales organization: Share feedback to improve products and documentation; provide technical support to internal teams and promote maintenance contracts; contribute to Laser Europe objectives through fleet management and reliable reporting; identify business opportunities; serve as technical resource and provide necessary training; participate in tests, demonstrations, and events as needed, providing technical support.

What We're Looking For

• Training as an electrical technician, electromechanical technician, or biomedical technician, preferably in the medical technology sector.
• Fluency in English (both spoken and written) is required; proficiency in other European languages is a major asset.
• Strong written and verbal communication skills and the ability to interact effectively; ability to train, support, and work with a variety of stakeholders.
• Strong organizational skills, ability to manage multiple priorities, and adaptability to changing environments.
• Data analysis skills and the ability to derive actionable insights.
• Commitment to service and teamwork.
• Ability to influence others, take on responsibilities, and drive initiatives proactively.
• Willingness to travel up to 70% of the time.

Nice to Have

• Proficiency in other European languages is a major asset.