About this role
About the Role Based in Mexico City, the LAR Customer Service Coordinator (Trilingual) provides frontline support for travelers in Spanish and Portuguese-speaking regions. You will coordinate risk mitigation activities and liaise with AIG Travel’s Medical, Security and Compliance teams to ensure our clients receive superior service when they need it most. This role is about touching people’s lives and helping protect them while they travel.
What You'll Do
- Handle a variety of incoming calls.
- Explain policy benefits.
- Make arrangements for emergency medical treatment.
- Track delayed luggage; explain processes for Trip Cancellation and Trip Interruption benefits.
- Carefully document each case.
What We're Looking For
- 2+ years of experience in customer service.
- Fluent in Spanish, Portuguese and English (reading, writing and speaking).
- Basic to intermediate knowledge of Microsoft Office Suite (Word, PowerPoint, Outlook).
- Effective teamwork, communication and customer service skills.
- Strong problem-solving orientation and sense of urgency.
- Ability to work with cases requiring high attention, care, fast and accurate responses.
Nice to Have
Compensation & Benefits
- Flexible work arrangements.
- Diversity and inclusion learning and cultural awareness activities.
- Employee Resource Groups (ERGs) with more than 110 global chapters.
- Equal opportunity employer and commitments to inclusion.