About this role
Job title: LAR Customer Service Coordinator (Bilingual)
About the Role AIG Travel Guard is seeking a bilingual LAR Customer Service Coordinator based in Mexico City to provide front-line support for travelers speaking Spanish and English, coordinating risk mitigation activities and delivering superior service during times of need. You will liaise with AIG Travel’s Medical, Security and Compliance teams to ensure timely, empathetic, and accurate responses to clients abroad.
What You'll Do
- Handle a variety of incoming calls.
- Explain policy benefits.
- Make arrangements for emergency medical treatment.
- Track delayed luggage and explain the process for Trip Cancellation and Trip Interruption benefits.
- Carefully document each case.
- Coordinate with Medical, Security and Compliance teams as needed.
- Provide support to travelers across LAC, Spain and Portugal.
What We're Looking For
- 2+ years of experience in customer service.
- Fluent Spanish and English (reading, writing and speaking).
- Basic to intermediate Microsoft Office suite skills (Word, PowerPoint, Outlook).
- Effective teamwork, communication and customer service skills.
- Strong problem-solving orientation and sense of urgency.
- Ability to handle cases that demand a high level of attention, care, fast and accurate responses.
Nice to Have
- Not specified in posting.
Compensation & Benefits
- Not specified in posting.