Laptop Repair Technician - Tier 3

Laptop Repair Technician - Tier 3

Location: Youngsvile, North Carolina (On-site)

Role Overview

This organization is seeking a highly skilled Tier 3 Laptop Repair Technician to join the technical repair department. This role represents the highest technical tier within the department, responsible for expert diagnostics, advanced board-level repairs, and supporting strategic decision-making related to asset recovery. The position is ideal for individuals with deep hardware expertise, strong problem-solving abilities, a goal-driven mindset, and a desire to collaborate with and elevate a technical team. The standard schedule is Monday through Friday from 7:30 AM to 4:00 PM.

Key Responsibilities

• Diagnose complex or intermittent hardware failures across various devices.

• Repair all-in-one PCs, laptops, tablets, servers, smartphones, and specialized products.

• Perform advanced board-level and component-level repairs, including power circuitry and micro-component replacements.

• Oversee configuration standards, technical accuracy, and quality benchmarks across the repair workflow.

• Assist management with repair versus liquidation decision strategies based on value-based disposition.

• Help establish technical repair standards, workflows, and cost-efficiency initiatives.

• Monitor repair yield, diagnose recurring failure patterns, and recommend process improvements.

• Ensure accurate documentation for inventory movement and enterprise resource planning compliance.

• Support high-priority client builds, custom configurations, and specialized hardware setups.

• Maintain a clean, organized, and safe workstation while meeting a production goal of 22 or more units daily.

• Required Qualifications

• Education: High school diploma or equivalent technical certification is required.

• Experience: Minimum of 3 years of experience troubleshooting and performing high-production repairs on AIO PCs, laptops, smartphones, servers, and tablets.

• Technical

Skills

• Expert-level hardware diagnostics, advanced soldering, board-level circuitry repair, strong knowledge of OEM part numbers, and proficiency across multiple operating system ecosystems.

• Preferred Qualifications

• Experience coaching, mentoring, or sharing technical knowledge to support Tier 1 and Tier 2 repair technicians.

• Demonstrated ability to identify workflow inefficiencies and suggest SOP enhancements.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA, a SupportLinc Employee Assistance Program with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.