Lacoste - Sales Associate

Job title: Lacoste - Sales Associate

About the Role The role focuses on guaranteeing customer satisfaction and loyalty for Lacoste clients through premium services and optimal customer guidance by knowledge of our products and collections. You will actively contribute to store sales growth by delivering impeccable customer reception, premium service and effective loyalty actions, while ensuring visual merchandising standards and embodying the brand values. You will participate in the omnichannel strategy implemented within the company and act as a Lacoste brand ambassador on a daily basis.

What You'll Do

• Apply the 4 steps of the B.E.S.T selling method: Begin (best first impression, prepare, greet), Engage (place the client at the center, break the ice, identify context, develop the relationship), Sell (sustain desire with product silhouettes, mobilize selling techniques, guide trying-on, handle objections), Thank (close positively, assist at checkout, foster loyalty, close with care).
• Be an ambassador of the brand on a daily basis: know the heritage and values to embody on the shop floor; assist newcomers during onboarding; maintain a premium sales space; fidelize customers with premium services.
• Participate in a collaborative environment: actively collaborate with managers to build a true team spirit and culture of excellence; develop team knowledge by sharing your skills, especially during onboarding of new staff; ensure procedures are consistently followed.
• Operations management: manage goods flows; organize the reception of goods; participate in stock organization.

What We're Looking For

• You have a commercial sense and are product and service oriented; you deliver a sincere and warm welcome; you will rigorously implement the group’s recommendations and procedures.
• You are results-oriented and embody a culture of performance; you are versatile, rigorous, organized and proactive; you are constructive and enjoy finding solutions to challenges or unforeseen events.
• You are dynamic, enjoy teamwork and are recognized for your interpersonal ease and exemplary attitude; you have strong oral and written communication skills.
• This role is open to people with disabilities.
• You value Lacoste’s image and embody our core values daily with a premium and exemplary attitude; you are ready to cultivate premium behaviors such as exemplarity, respect, responsibility, collaborative work, audacity, tenacity, challenge, self-improvement, open-mindedness, and a culture of feedback.
• Specific requirement: knowledge of one or more foreign languages is a plus.

Nice to Have

• Knowledge of one or more foreign languages is a plus.

Compensation & Benefits

• Equal opportunities and inclusive environment; commitment to diversity.