About this role
Job title: LAC Personal Insurance (NonAuto) Claims Manager
About the Role
Lead from the front on the Extended Warranty (EW) claims program for Latin America and the Caribbean within Garanplus, supporting business goals and talent development with a strong customer focus. This role is based in Mexico City and requires onsite collaboration with service centers, retailers, and cross-functional teams to deliver high-quality claim outcomes.
What You'll Do
- Lead EW/HO/PP claims management for LAC, ensuring end-to-end claims performance, quality, and compliance.
- Drive key initiatives to improve profitability and the customer experience; translate strategy into actionable plans.
- Develop talent and technical/customer focus capabilities; coach and manage teams, including remote management.
- Collaborate with Operations, Claims, Commercial, Compliance, and external partners (service centers, retailers) to execute strategies.
- Maintain and expand service center network relationships; ensure alignment with global portfolio and systems.
What We're Looking For
- Experience: Strong knowledge of handling retail or similar portfolio in customer service/operations/product delivery.
- Minimum 10 years proven experience in white-label industry; 5-7 years in people management; 3-5 years in personal lines industry, preferably in claims management.
- Skills: Executive communication, problem solving, planning, organization, and strategic orientation in complex multi-discipline contexts (operations, claims, commercial, compliance).
- English fluency for business communication; ability to develop business plans linked to strategy; high interpersonal communication and networking ability.
- AIG culture emphasizes in-person collaboration; comfortable working primarily in the office.
Compensation & Benefits
- Total Rewards Program: comprehensive benefits focused on health, wellbeing and financial security, as well as professional development.