Lab Support Principal Engineer

Lab Support Principal Engineer

Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What’s more, they work with engineering teams to create hardware configuration test plans in support of software development.

What you’ll achieve:

As a Lab Support Principal Engineer, you will lead complex builds and troubleshoot systemic issues across compute, storage, and networking. You will analyze metrics to identify improvements and increase capacity and quality of experience. You will partner with stakeholders to implement changes safely and efficiently.

Responsibilities

• Manage and maintain network lab infrastructure, including racks, power, cabling, servers, storage, and network equipment
• Provision, configure, monitor, and troubleshoot Layer 2/3 networking, VLANs, routing, security policies, and connectivity issues
• Support engineering teams by building test environments, managing lab resources and access, and resolving incidents within SLAs
• Drive operational efficiency through automation, monitoring, reporting, process standardization, and infrastructure management tools
• Maintain accurate documentation, asset inventories, compliance records, and support audits, capacity planning, and operational reviews

Qualifications

• Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

• Essential Requirements

• 8+ years of related experience in network operations, lab management, or data center environments

• Strong knowledge of: TCP/IP, DNS, DHCP, VLANs, VPNs, Ethernet switching and IP routing, Network troubleshooting tools and methodologies, Linux and Windows server administration

• Experience with enterprise networking vendors such as Cisco, Juniper, Arista, Dell, or HPE

• Hands-on experience with network monitoring and management tools

• Desirable Requirements

• Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or related field, or equivalent experience

• Certifications such as CompTIA Server+, Network+, Linux+, ITIL Foundation, or vendor credentials (e.g., Dell/HP/Cisco)