About this role
Lab Administrator
Summary:
The Lab Administrator is a member of the Saleforce and Sendout departments across Zoetis Reference Labs (ZRL).
Job Duties:
Prepare, package and ship samples to external laboratories. Review incoming laboratory results, ensuring adherence to established turnaround times for each test. Report test results, maintaining quality control and format consistency. Order shipping supplies Facilitate solutioning of problem samples and add ons by collaborating with customer service. Log, track, and prioritize problem samples, add‑ons, and sendout cases, ensuring timely resolution and SLA adherence. Partner with Customer Service and Quality to root-cause NCEs using Salesforce case history. Assist and facilitate training of Lab duties and responsibilities as requested. Perform ad-hoc projects or tasks as assigned by management/supervisor.
Education and Experience Requirements
- Minimum Education: High School Diploma or equivalent
- 1+ years in a clinical laboratory setting preferred
- 1–2 years of data entry experience preferred
- Medical background or experience with laboratory testing terminology (or strong aptitude to learn terminology) preferred
Physical Position Requirements:
- Must be able to remain in a stationary position for an extended period.
- Must be able to move about between various laboratory departments.
- Must be able to bend and crouch to reach files and supplies.
- Must be able to wear PPE for extended periods of time.
Technical Skills
- Proficiency in Microsoft Suite, internet, office/fax machines
- Effective oral and written communication
- Customer Focus: Dedicated to meeting the expectations of internal and external customers. Promotes a positive company image and works with the customer to solve problems.
- Problem-Solving: Demonstrates listening skills such that client and employee needs and issues are heard and addressed or resolved. Effectively communicates with all levels within the organization while demonstrating sensitivity to the needs of others, including tactfulness and a helping orientation.
- Collaboration: Establishes relationships and networks across various people and groups.
- Task and Time Management: Identifies priorities and makes decisions promptly under tight deadlines and pressure. Assigns responsibilities for tasks and directions, sets clear measures, and monitors progress.
- Employment Status: Full time, Regular