About this role
Onsite Technician Enthuse customers and provide best experience through best in class hardware, software and technical support services USA – Princeton, NJ IT Full-time Your skills 2–5 years of IT support experienceStrong troubleshooting and analytical skillsExperience configuring switches and routersKnowledge of network fundamentals, backup solutions, and workplace technologiesExcellent communication and stakeholder management skillsCCNA certification not requiredThis role is a Salary Non-Exempt position with a targeted salary range of $60,000 – $62,000 USD Your tasks Hemmersbach is seeking an experienced L2 Workplace Support Engineer, supporting workplace infrastructure, collaboration technologies, and local network environments. This role combines advanced end-user support with hands-on technical troubleshooting and project activities.Key Responsibilities:Resolve complex incidents involving PCs, laptops, AV equipment, phones, and peripheralsSupport LAN/WAN, Wi-Fi, switches, routers, and connectivity issuesAssist with IDF/MDF room activities, cabling, and infrastructure changesSupport backup, server, and printer environmentsDeliver VIP support and participate in site projects and relocationsCollaborate with global IT teams and vendors Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. Your benefits Health/ Medical insurance Life insurance Disability Insurance Dental insurance Flexible spending account FSA Internal career development program Vision Insurance