About this role
About the Role As an L2 Support at Valtech, you’ll be passionate about experience innovation and eager to push the boundaries of what’s possible. You’ll provide functional support, handling day-to-day support activities (ticket management, monitoring, reporting, recoveries), and maintaining SLAs with priority and high-quality resolution.
What You'll Do
- Provide functional support, handling day-to-day support activities (ticket management, monitoring, reporting, recoveries)
- Maintain SLAs with proper prioritization and ensure quality resolution
- Collaborate with cross-functional teams in an Agile environment
What We're Looking For
- 4+ years of experience with a growth mindset and drive to make a lasting impact
- Curious problem solver who challenges the status quo; collaborative and values teamwork and knowledge-sharing
- Excited by the intersection of technology, creativity and data
- Experience in Agile methodologies; consulting experience is a plus
- In-depth knowledge and troubleshooting skills
- Expertise on SFB2C, Order Management system and ITIL process for incidents
- Understanding end-to-end e-commerce workflow
- Hands-on experience with ServiceNow, Dynatrace, Grafana, Kibana, OpenSearch, Mulesoft
- Monitoring SFTP batch jobs and system alerts
Nice to Have
- Agile methodologies and consulting experience is a plus
Compensation & Benefits
- This is a Full-Time position based in Bengaluru, with hybrid work options (country-dependent)
- Learning and development with access to cutting-edge tools, training and industry experts
- Benefits tailored to location; your Talent Partner will provide full details during the hiring process