About this role
About the Role As an L2 Support at Valtech, you’ll be passionate about experience innovation and eager to push the boundaries of what’s possible. With 4+ years of experience, you’ll thrive in an environment focused on continuous learning, meaningful impact, and professional growth. What You'll Do
- Provide functional support and handle day-to-day activities (ticket management, monitoring, reporting, recoveries).
- Maintain SLAs with proper prioritization and high-quality resolution of tickets.
- Collaborate with cross-functional teams and contribute to process improvements in an Agile environment. What We're Looking For
- A curious problem solver who challenges the status quo
- A collaborator who values teamwork and knowledge-sharing
- Excited by the intersection of technology, creativity and data
- In-depth knowledge and troubleshooting skills
- Expertise on SFB2C, Order Management system and ITIL process on incidents
- Understanding end-to-end e-commerce workflow
- Hands-on experience with support tools (Service Now, Dynatrace, Grafana, Kibana, Open Search, Mulesoft)
- Monitoring SFTP batch jobs and system alerts Nice to Have
- Experience in Agile methodologies and consulting is a plus Compensation & Benefits
- This is a Full-Time position based in Bengaluru, Karnataka, India.
- Hybrid work options (country-dependent).
- Learning and development with access to cutting-edge tools, training and industry experts.
- Benefits tailored to each location.