L2 Support Analyst

L2 Support Analyst

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• The work we do and the innovation we drive
• Our values of share, care and dare
• A workplace culture that fosters creativity, diversity and autonomy
• Our borderless, global framework, which enables seamless collaboration

As an L2 Support, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact.

You will thrive in this role if you are:

• A curious problem solver who challenges the status quo
• A collaborator who values teamwork and knowledge-sharing
• Excited by the intersection of technology, creativity and data
• Experienced in Agile methodologies and consulting (a plus)

Role & Responsibilities

• provides functional support
• handling day-to-day support activities (ticket management, monitoring, reporting, recoveries)
• maintaining SLAs with right prioritizaties of the tickets and quality of resolution.

Must have To be considered for this role, you must meet the following essential qualifications:

• In-depth knowledge and troubleshooting skills
• Expertise on SFB2C, Order Management system and ITIL process on incidents
• Understanding end-to-end e-commerce work flow.
• Hands-on experience with support tools (Service Now, Dynatrace, Grafana, Kibana, Open Search, Mulesoft)
• Monitoring SFTP batch jobs and system alerts.

"If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn."

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

The Benefits

This is a Full-Time position based in Bengaluru.

Beyond a competitive compensa