About this role
L2 Remote Support Associate
Enthuse customers and provide best experience through excellent remote support and communication.
- Turkey – Istanbul (fully remote)
- IT
- Full-time
Your skills
- 2–3 years of experience in IT support or service desk
- Working knowledge of PCs, laptops, phones and peripherals, to troubleshoot issues remotely
- Working knowledge of standard systems and business software
- Basic networking skills (servers, switches, etc.)
- Familiar with ticketing system
- Strong spoken and written communication skills, with a friendly customer-facing attitude
- Fluent English and fluent Turkish
Your tasks
Imagine this: it’s 9:00. A user in Germany can’t log in, a new colleague in Spain needs access to three systems, and a team in France reports that a business application is down. You fix the login, set up the access and open an incident for the application. By 9:30, everyone knows what is happening and most of them are working again.
We’re looking for a Service Desk IT Technician to support end users remotely across Europe and globally. You’ll be the first person users talk to, and very often the person who solves the problem.
What your days look like
You’ll receive and dispatch calls, and monitor services so you can spot issues early. You’ll support users remotely across Europe or worldwide, by phone, chat and remote tools.
In the ticketing system, you’ll handle incidents, tasks and service requests, and manage user access.
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Location: remote – ideally based in Istanbul (occasionally onsite presence is requested)
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Contract: permanent
Be part of us
Got 2–3 years in IT support, and speak fluent English and Turkish? Send us your CV in English: we’ll be happy to tell you more about the role, the team and what it’s like to work at Hemmersbach.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Unlimited employment contract
- Onboarding program
- Buddy program
- Mobile working
- International job opportunities
- Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
- Health/ Medical insurance
- Internal career development program
- Inflation allowance (TDA Allowance)
Job-Id: 20210 Service Desk IT Technician Turkey – Istanbul (fully remote)
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