About this role
Collaborate with network administrators to resolve server-related issues, including cable replacement or re-routing, optics replacement on server and switch ports, and installation of upgraded hardware components.
- Temporarily rack, stack, and cable servers or switches to enable remote access by network administrators for configuration and validation activities.
- Provide hands-on support to network administrators for ad hoc requests involving servers or network switches.
- Coordinate procurement of replacement components, install the parts, and manage return shipment of defective hardware to the respective vendors.
- Perform cabling of the server/network device in accordance with approved wiring diagrams and coordinate with network administrators to validate connectivity and operational readiness.
- Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins.
- Perform server firmware upgrades to ensure systems are running on the latest approved versions. Configure server IP addresses and default access credentials in accordance with standard procedures.
- Conduct physical inspections as requested or audits of servers, components, and consumables to ensure equipment inventory accuracy.