About this role
Job title: L1 Support Engineer
About the Role As an L1 Support Engineer at Daktela, you will provide best-in-class technical support to Czech customers and help grow a leading CCaaS platform. This role is a great first step into an IT career with opportunities to develop your skills in VoIP, Linux, SIP and networking.
What You'll Do
- Provide technical support to customers and manage Daktela instances.
- Resolve incidents and service requests.
- Perform analysis, debugging, monitoring, and performance tuning.
- Consult with customers on technical topics, propose solutions, and implement them.
- Participate in customer development projects.
What We're Looking For
- Active and heavy usage of AI tools.
- High motivation to learn new things.
- A customer-focused approach.
- Strong communication skills and a professional approach.
- English language proficiency.
- Ability to work independently and take ownership.
Nice to Have
- Experience in IT customer support is an advantage.
- Linux, networking or VoIP/SIP skills are a plus.
- Basic programming skills and familiarity with contact center solutions are a plus.
Compensation & Benefits
- Twice a year bonuses based on company profit.
- New, modern offices at OC Flora.
- Hybrid work environment (home office).
- 5 weeks of vacation.
- Referral bonus.
- Sick days, meal contributions, and Multisport card.