About this role
The KYC Operations Intmd Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.
Key Responsibilities
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Data Analysis & Reporting
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Produce daily, weekly, and monthly KYC operational reports and scorecards.
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Analyze large datasets to identify trends, risks, bottlenecks, and performance opportunities.
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Develop and maintain management information (MI) dashboards and KPI reporting.
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Perform data reconciliation and quality checks to ensure reporting accuracy.
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Provide actionable insights to senior management through data-driven analysis.
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Metrics Management
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Define, calculate, and monitor key performance indicators (KPIs) and service level metrics.
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Track productivity, capacity, cycle times, aging, and quality metrics across KYC processes.
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Support governance forums by preparing metrics packs and executive summaries.
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Conduct root cause analysis for metric variances and performance gaps.
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Automation & Process Improvement
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Identify opportunities to automate recurring reports and data processes.
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Utilize tools such as Excel, SQL, Power BI, Tableau, KNIME, Alteryx, or Python to improve reporting efficiency.
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Partner with Operations, Technology, and Data teams to enhance reporting capabilities.
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Support implementation of new reporting solutions and dashboards.
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Data Governance & Controls
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Ensure compliance with data governance policies and reporting standards.
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Maintain documentation of reporting methodologies and data definitions.
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Support audit, regulatory, and compliance requests related to KYC metrics.
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Validate data sources and monitor data quality issues.
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Stakeholder Management
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Collaborate with KYC Operations, Compliance, Risk, and Business teams.
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Present findings and recommendations to managers and senior leadership.
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Respond to ad-hoc data requests and business inquiries within agreed timelines.
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Serve as a subject matter expert for KYC operational metrics and reporting.
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Required Qualifications
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Bachelor's degree in Business, Finance, Statistics, Mathematics, Data Analytics, Computer Science, or related discipline.
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5-7 years of experience in data analytics, MIS reporting, KYC operations, AML, or financial services.
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Strong analytical and problem-solving skills.
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Advanced Microsoft Excel skills (Pivot Tables, Power Query, complex formulas).
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Experience with SQL for data extraction and analysis.
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Strong attention to detail and data quality.
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Preferred Qualifications
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Experience in KYC, AML, Financial Crimes, Client Onboarding, or Compliance Operations.
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Knowledge of banking regulations and KYC lifecycle management.
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Experience with Power BI, Tableau, KNIME, Alteryx, Python, or other analytics tools.
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Exposure to automation and process improvement initiatives.
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Understanding of data governance and risk management practices.
Job Family Group:
Operations - Services------------------------------------------------------
Job Family:
Business KYC------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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