KYC/AML Officer

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

In late 2025, we acquired Ezypay – a multi-award-winning recurring payments facilitator operating across 10 countries in Asia Pacific. Ezypay now sits within our Xplor Pay division, expanding our global payment processing capabilities and opening up new growth opportunities for SaaS platforms across the region.

Job Description

Reporting to the Operations Manager, you will resolve issues promptly while safeguarding Ezypay's revenue by identifying, monitoring, and managing operational risks. Additionally, ensure compliance with KYC/AML regulations specific to the Taiwanese market. This role is a hybrid role, working with team members located across the APAC region. Some of the other responsibilities include:

• Conduct thorough risk assessments on all new Ezypay merchants (including KYC, AML, KYB, Peps, Sanctions)
• Perform ongoing Merchant Account audits to ensure compliance with external stakeholders and ensure minimal risk exposure.
• Assist with customer/merchant enquiries in the Taiwan market as required to ensure we meet relevant legislation and compliance guidelines
• Review and approve/ decline MDV (Maximum Debit Value) requests in line with company risk appetite

Working arrangements

• Hybrid: For this position, we offer a hybrid and flexible working model, where you'll spend 2-3 days per week in the office (Taipei 101).

Qualifications

• A strong proficiency in English and Mandarin

• Certification TABF or ACAMS, or other local Taiwan professional accreditation in Financial Crime/Money Laundering, with at least 5 years of experience is highly required

• Experience and understanding of Fintech operations (or similar environments) such as AML/KYC/KYB and onboarding/monitoring

• Strong analytical and problem-solving skills

• Strong communication skills, verbal and written

• Able to work in a fast-paced team environment, manage workload and demonstrate working to deadlines

• Proficient with Microsoft Office products (such as Word/Excel)

• Additional Information

• Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way

• Do the right thing

• Say it straight

• Win together

• Own the outcome

• If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

• As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.